- Monitoring front office personnel to ensure guest receive prompt, cordial attention and personal recognition.- Informing other operation departments, notably housekeeping, food and beverage, on front office matters, which concerns them.- Conducting such function as interviewing, orientation, selection, performance appraisal, counselling, coaching, training and discipline if necessary, to ensure appropriate staffing and productivity.- Consulting with section heads, Human Resources and General Manager as appropriate.- Assuming overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained.- Maintaining appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees. - Preparing and follows up implementation of front office goals program.- Communicating to management all information likely to be of interest such as expected arrival and departure of VIP's and all other pertinent information.- Maintaining good public relations by extending personalized service to guests and assisting them upon their arrival.- Accept guest complaints, requests and inquiries, and coordinates with the departments concerned.

- Interacting with customers on a daily basis, making reservations & responding to their questions, maintaining a positive attitude, guiding them to the appropriate service and increasing retention.- Invoicing, billing and monitoring all financial transactions and assisting in the development and monitoring of the budget to provide top quality customer service.- Maintaining high levels of cleanliness, grooming and maintenance.- Handling and resolving guests complaints and communicating with them to understand their needs.