Alaa Diab ☁ Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai

Dubai

• Analyse customer needs in terms of current business obstacles, identifying projects and scoping potential Oracle solutions • Manage customer calls and web presentations • Present and articulate advanced product features, benefits, future product direction and overall Oracle solutions• Responsible for building sales pipeline.• Integrate with both inside and Field sales reps to develop account strategy • Resolve problems and maximize opportunities • Establish account presence and build trust with key contacts. • Manage constantly healthy pipeline in the system against target by creating, qualifying, moving and closing generated leads.• Handle inbound queries from Oracle Customers over the phone, by e-mail and possibly through Oracle chat. • Maintain an awareness of Oracle's current and future products, and understanding the competitive activities across industries.• Work as one team within the Business Development Group across the region.

Dubai

Build a sales channel for the purpose of growing the business in existing and new accounts. Market, sell and execute support services for existing customers across MENA, all industries

Dubai - United Arab Emirates

1- Presales:a. Prepare solution architectures based on projects specificationsb. Draft compliance letters for all productsc. Put together technical proposals based on projects specificationsd. Prepare Bill of Materials BOMe. Licensing and bundlingf. Prepare and demonstrate technical demos and presentations2- Technical Support:a. Certified Support Provider (CSP) on all productsb. Receive customers support requests by email or via phonec. Apply the support procedure including opening a service Request (SR), following up on it, and closing it in minimal amount of timed. Attend the site for emergency support callse. Build a close relationship with customers’ through professional quick responses to their inquiries3- Traininga. Certified Training Provider (CTP) on all the products b. Conduct the training course with full dedication and using the course’s training material in office or onsitec. Build a close relationship with trainees during the training and maintain it afterwards by answering follow-up questionsd. Identify possible upgrades or enhancements opportunities among trainees’ installed base and sharing it with the Sales team

Lebanon

• Install, configure, and manage Windows 2000/2003/2008 Servers and Win XP & Win7 including Active directory• Migrate Windows NT 4 domains to Active Directory• Created and managed user accounts, security permissions, and user/system policies• Provide 2nd & 3rd level support to clients• Use PC Anywhere/Terminal Services to troubleshoot remote client PC’s• Installed and configured DHCP, WINS, and DNS• Install and configure Internet sharing solutions• Install and Service IBM, Dell, and Compaq Servers• Develop documentations and service manuals on technical procedures• Develop and deploy “Golden Images” on Servers and Workstations• Upgrade and troubleshoot PCs and Laptops• Extensive working knowledge of using, installing & troubleshooting software packages• Implement backup strategies to backup Servers and MS Exchange mailboxes• Provide support for custom in-house built applications• Provided exceptional customer service on site and off site

Lebanon

Masters Degree In "Miage" (Méthodes Informatiques Appliquées A La Gestion Des Entreprises), Computer And Management, Masters

GPA 80/100 Bordeaux - France

Masters Degree In Mis "Management Information System", Masters

GPA 80/100 Beirut - Lebanon

Bachelor Of Business Computer And Management, Information Technology

Bachelor Graduate in Business Computer & Management