• Develop project plans in consultation with stakeholders to ensure adherence to schedule and scope.• Monitor projects to ensure remaining on track, meet deadlines, and develop according to the plan.• Conduct site surveys to outline the required quantities and resources to complete each project.• Coordinate closely with product, sales, cloud, and support teams to align the project requirements.• Gather and document all project results, presenting them to the appropriate stakeholders.• Strive to exceed customer expectations and deliver consistent customer satisfaction.

• Provide project estimation and major inputs in proposals in compliance with the technical requirements.• Conduct site surveys to outline the required quantities and resources to complete each project.• Participate in customer meetings to discuss business needs and evaluate solutions needed.• Analyze customer requirements and develop solutions based on those needs.• Perform demonstrations of products to assist the sales team with interactions with potential leads.• Develop a deep knowledge of company products and services, as well as competitive offerings.

• Provide project estimation and major inputs in proposals in compliance with the technical requirements.• Prepare technical responses for the RFQs, RFIs, and RFPs.• Conduct site surveys to outline the required quantities and resources to complete each project.• Monitor all projects and POCs to ensure remaining on track, meet deadlines, and achieve their goals.• Technically present the company solutions to potential customers and during product launches.• Assist in developing partners to achieve business objectives and train them to set up the solutions.

• Troubleshoot, diagnose, and resolve network and system problems.• Monitor and maintain the network issues to determine if adjustments are needed.• Install, configure and support network equipment, including routers, servers, and switches.• Ability to provide step-by-step technical help both written and verbal.• Follow standard procedures for appropriately escalating unresolved cases to the appropriate teams.• Respond to customer’s calls, emails and act accordingly regarding their issues.• Strong communication skills, both written and verbal, to interact confidently.• Train new engineers, answer their technical concerns, and handle escalated cases.

Prolink is representing Vodafone corporation's technical arm working with Solutions like Cisco, HP, Riverbed, Fortinet, Ruckus, Infrastructure …• Complete detailed reports listing requests for technical assistance and steps taken to resolve them.• Performe quality control on all projects, write reports, and make recommendations for improvement.• Operate as the initial point of contact for all system related concerns from clients.• Develop solution proposals and evaluate proof of concept opportunities.• Engagement with the customers and interpretation of their needs and derivation of advice for prospective products that are aligned with the customers' demands.• Install, configure and support network equipment, including routers, servers, and switches.• Ensure the timely and successful delivery of our solutions according to customer needs.