-Execute comprehensive manual testing procedures on software products, focusing on functionality, usability, and compatibility with E-Commerce platforms (WooCommerce, OpenCart, Magento).-Develop and execute detailed test plans, test cases, and test scripts to uncover software defects and ensure optimal product performance. -Spearheaded the automation testing efforts by creating and maintaining automated test scripts to increase testing efficiency and coverage.-Utilize industry-standard automation tools to enhance the speed and accuracy of testing processes.-Ensure seamless integration between Amwal Tech plugins and various E-Commerce platforms, guaranteeing a smooth user experience for end customers.-Collaborate with cross-functional teams to identify and resolve integration issues promptly.-Lead the testing of proprietary in-house tools, ensuring their functionality, reliability, and alignment with business objectives.-Identify opportunities for process improvements and contribute to the enhancement of in-house testing methodologies.-Mentor and guide junior QA team members, providing technical expertise and fostering a collaborative team environment.-Collaborate with development and product teams to integrate quality assurance processes into the software development lifecycle.

* Designing and developing test cases for software tools and websites to verify product functionality according to user requirements.* Writing clear and concise bug reports and scenarios to ensure clear communication with the software developer.* Testing software releases by executing assigned tests (manual and/or automated)* Testing web services and APIs* Monitor, hands-on, and Follow up with Junior Quality Control Engineers* Reporting overall project status and generating statistics* Develop and Maintain Testing Plan* Contribute to Improving Test Process* Design and Execute in one or more of the Following Testing Types, Automation, Performance, and Security

• Go through the software requirements and get clarifications on one’s doubts .• Become familiar with the software under test and any other software related to it.• Experience with automated functional testing tools such as Selenium , TestShell & Appium• Experience working in agile environment (Scrum) • Understand the master test plan and/ or the project plan.• Create or assist in creating own test plan.• Generate test cases based on the requirements and other documents.• Procure or create test data required for testing.• Set up the required test beds (hardware, software and network).• Test software releases by executing assigned tests .• Execute test cases (manual or automated) and analyze results• Report defects .• Create test logs.• Report test results.• Reply to returned bug reports .• Re-test resolved defects.• Update test cases based on the discovered defects.• Provide inputs to the team in order to improve the test process.• Log own time in the project management software or time tracking system.• Report work progress and any problems faced to the Test Lead or Project Manager as required.

^ Run manual testing^ Prepare test cases and scenarios^ Report software bugs on different ^ Tracking tools and follow them up^ Monitor debugging process results and Write user guides.

• Troubleshooting of desktop related applications and providing 1st level support through taking calls and handling emails received on SD mailbox.• Acting as a Single Point of Contact with all IT Teams (SPOC).• Install, upgrade, support and troubleshoot windows and Microsoft Office and any other authorized desktop applications.• Install, upgrade, support and troubleshoot for printers and scanners and fingerprint.• Level 1 remote support for different programs that meets business needs like Cisco jabber, Cisco any connect, Microsoft Lync, Symantec, Citrix, and Enterprise Vault.• Responsible for resolving or escalating customer reported Incidents and Service Requests• Follows functional escalation in case the incident resolution times exceed the agreed service levels and using the incident management and request fulfillment processes.•Providing on-call support, weekend rotations, and holiday coverage based on business need• Comply with SD operational processes, procedures and policies to meet the SD Key Performance Indicators defined.• Creating enabling disabling resetting and unlocking user’s accounts via Active Directory (Windows NT Login) and IDAM (like CRM environment).•Enterprise Chat Clients (Lync, Communicator, Skype for Business)• Unlock and reset the password for the users also finding the locking source from the audit tool and advice the user with a solution to avoid locking his account in the future.• Handling RSA Authentication issues for the VPN and web applications.• Acting as a Level 2 support while they are out off office.• Troubleshooting basic network issues.

A) Main duties: Customer interface handling technically TE Data ADSL customers indoor and outdoor with different ADSL products and technologies. Performing CSO daily tasks of technical issues using established performance tools procedures Handling customer site technical and new installations. Customer oriented able to well serve The Company. Perform Tasks and procedures related to systems updates. Managing daily Reports. Configuring ADSL CPE and other configuration; wireless…etc., Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems. Reporting And escalating to Direct manger. Daily Activates reports.B) Extra duties: Setup and configuring VPN For windows XP and Windows 7 Testing different CPE’s configuration application. Installing windows and application for the computers of branch. Creating presentations and illustration for the team benefits. Developing and designing application to assist daily Work activates.

Enhances staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.Sells products by establishing contact and developing relationships with prospects; recommending solutions.Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.Prepares reports by collecting, analyzing, and summarizing information.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

 Installs, configures, manages, maintains and troubleshoots printers Installs, configures, and manages desktop computers running Windows operations systems and common office productivity applications (MS Office, Acrobat, etc.) Supports common desktop software applications, browsers, and security (e.g. - anti-virus) software Installs and troubleshoots common desktop hardware and software and associated configuration aids Implements, manages and audits the security of desktop systems and associated software Provides accurate and detailed documentation of the IT problem, analysis and resolution actions performed during the IT restoration process Manages communications and connection solutions, including local area networks Manages voice systems, including cell phone administration Provides on-call technical support. (Emergency only for off-duty hours) Ensures connectivity to all network devices Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information Recommends, schedules, and performs software improvements, upgrades.