Main responsibilities :• Completed a comprehensive summer program within Banque Misr, collaborating with the Development and HR departments.• Explored foundational HR practices, encompassing recruitment methodologies, training approaches, and strategies for employee development through virtual modules.• Delved into customer service principles virtually, honing theoretical skills in effective communication and systematic problem-solving to address diverse customer needs and scenarios.• Gained valuable insights into the theoretical underpinnings of banking operations, merging theoretical knowledge with practical applications through online learning platforms.