Alaa Rabah Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Cairo Governorate, Egypt

Egypt

United Arab Emirates

Trained and built a fresh team of 10 sales people.Responsible to make agreements with brokerage agents and motivated them to work with the team and helped themclosed deals through Damac.Responsible for the closing stage of any sales related to my team and the brokerage agencies that deal with the team.Achieved and developed the team KPI`s through a strong activities to meet the basic requirements.

Egypt, Cairo, Heliopolis

We are 3 Brothers working to sustain and create a new Experience for the Digital services in Egypt.Working in seven layers as a part-time and I am responsible for Managing and Training the Sales team with managing marketing strategies.Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results.Implements sales programs by developing field sales action plans.Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.Train new salespeople to ensure success and create the prospecting process and qualification process.Manage day-to-day performance of all sales team members and deliver reviews.Coach and develop direct reports.Implement performance plans according to company procedure.Embody company culture and maintain high sales employee engagement.Lead and schedule weekly and/or monthly team meetings with sales team and leadership.

Egypt

Supports the equitable assignment of sales force quotas and ensures quotas are optimally allocated to all sales channels and resources. Works to ensure all sales organization objectives are assigned in a timely fashion. Coordinates training delivery to sales, sales management, and sales support personnel in the sales organization supported.Builds peer support and strong internal-company relationships with other key management personnel.

United States

Training a Home based team through online and live sessions.Ensuring Home based team productivity according to a plan that was approved by the CEO.Ensuring the quality of sales.Helping the team to get and over achieve their targets.Keeping and developing team skills.

Cairo, Egypt Maadi

Promote overall quality goals and achievements across the company and educated team members on Quality Assurance principles.Define overall testing strategy and test processes for new and existing products and process.Enforced well-designed and efficient automation and performance balanced score cards for the teams and products.Running a very lean and smart monitoring process for all the employees in all their transactions.Ensured that all customer inquiries are handled in accurate and timely fashion.Overseen and maintained call center operations including its staff and statistics.Collaborated with sales and other departments to maximize revenues and customer loyalty.Maintained in-depth working knowledge of the company’s brands, systems and processes.Developed procedures and policies for better handling of customer correspondence and customer complaints.Developed customer incentive and retention programs to ensure customer loyalty.Ensured compliance with regulatory requirements impacting customer care function.Managed hiring, training, retention and performance of the customer service and the quality assurance teams.Delivered results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development.Drove a wide range of loyalty programs and charity programs for our brands assuring and improving the customers loyalty.Monitored business and process metrics to measure and manage customer service effectiveness.

Achieved growth and hit sales targets by successfully managing the sales team.Designed and implemented a strategic sales plan that expands company’s customer base and ensure it’s strong presence.Managed recruiting, objectives setting, coaching and performance monitoring of sales representatives.Built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs.Presented sales, revenue and expenses reports and realistic forecasts to the management team.Identified emerging markets and market shifts while being fully aware of new products and competition status.

Helped a team consists of 15 employee to achieve their targets and over achieve them.Facilitated direct sales by instructing team members to inform existing customers about our new offers in the company and encouraged them to do more sales.Ensured that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously.Created good relationship with team members and motivated them to put in their best to work in order to achieve maximum results.Coached my team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.Did trainings sessions for the new comers and refreshing sessions for the old sales employees.Reported team statuses daily to ensure proper documentation in the information system in due time and check through them for accuracy. One on one meeting with the team to discuss issues, performance and achievements.

• Coordinating Bids• Coordinating work stages• Decor finishing supervisor

Sold company products over the phone in ethnic market in USA, Canada and Australia.Prospecting, Collecting leads and referrals in order to approach them by selling a variety of telecom products and plans.Processing credit card transactions on the company merchant account and CRM.Helping new customers to choose between a big variety of products.Troubleshoot issues for clients and helping them to fix them by issuing a proper trouble ticket for the technical departments (NOC).Helping new sales employees by closing their deals over the phone.Reporting all new ideas and client`s needs to direct manager.

• Administrative tasks

Bachelor`S Degree, Business Administration And Management, General, Very Good

General Secondary Certificate