In my role as IT Manager at Chalhoub Group, I oversee a comprehensive range of responsibilities aimed at driving digital transformation, enhancing IT operations, and supporting business growth. This includes the successful management of IT operations for three legal entities, encompassing 40 stores, two warehouses, and three offices, providing vital technical support to approximately 750 users. I lead a team of IT support engineers, ensuring their development through training, evaluation, and discipline to maintain a proficient and efficient workforce. Additionally, I conduct extensive training sessions for new employees, fostering a tech-savvy workforce.My expertise extends to Oracle ERP, where I provide end-to-end support to users on critical business processes, including Inventory, Master Record Creation, Purchase & Sales Orders, and Replenishment Orders, ensuring smooth operations. Managing IT budgets exceeding 2M USD, I demonstrate strong financial acumen and an ability to align technology investments with organizational goals.I ensure compliance with audit requirements, reflecting a keen eye for detail and adherence to industry regulations. I've successfully implemented a 24/7 "On-Call" IT support system with rotational shifts, guaranteeing continuous support. I provide regular monthly reports to executive management and cross-functional teams, highlighting IT incident and problem-solving performance against agreed Service Level Agreements (SLAs) with Business Units. My expertise extends to vendor management, where I expertly negotiate and administer supplier contracts and service agreements, optimizing vendor relationships and cost-effectiveness.These responsibilities showcase my leadership, problem-solving, and project management skills in the IT realm, contributing significantly to the organization's success and ongoing digitalization efforts.

As the IT Support Leader at Mantrac Group, I spearheaded an array of pivotal responsibilities to ensure smooth IT operations. I coached and mentored new IT team members, facilitating their successful integration into the company. Additionally, I managed IT requirements for newly acquired branches, coordinating with contractors and consultants to ensure seamless operations.My expertise extended to Avaya & Cisco IP telephony, video/teleconferencing, time attendance, access control, and CCTV setup & operation. I collaborated closely with other IT teams and business units to implement internal systems, staying updated with the latest technologies to provide informed recommendations.I provided comprehensive IT support to branches in Egypt and the UAE, encompassing planning and implementing a service desk call tracking system. Additionally, I worked closely with development teams to ensure the smooth operation of various field service applications and inventory systems, such as CRM, MS Axapta, WH SAP barcoding, and CAT field service applications. Responsible for CAPEX preparation, procurement, and setting IT CAPEX replacement plans.This role showcased my hands-on experience with a wide range of technologies and my ability to provide IT support across various locations, emphasizing my adaptability and problem-solving skills to enhance the organization's IT efficiency and effectiveness.

In my role at AstraZeneca, I was responsible for a broad spectrum of IT functions. This included offering problem-solving and troubleshooting support to address technical issues effectively. I also actively engaged with users to collect feedback through online channels and reported this information to upper management, facilitating continuous improvements.Technical support was a key aspect of my role, where I managed and maintained hardware and addressed OS issues. My responsibilities extended to managing the domain controller and overseeing users and groups. I provided essential support for end-users, ensuring they could work efficiently and effectively.I administered and controlled network sharing and access, monitoring PC and network performance. Additionally, I configured and initialized security measures like SecurID and GSM Connect Cards to enhance data security.Data backup was a critical aspect of my role, where I ensured daily, weekly, monthly, and yearly backups were securely stored using Symantec Backup Exec 10, 10d. My work also contributed to improving the performance of IBM and HP servers, desktops, and laptops.I played a role in training new employees to work with enterprise systems and maintained comprehensive records of fixed assets and software licenses. Deploying and applying new systems was another vital responsibility, and I contributed to disaster recovery planning.I managed a wide range of information system activities, always adhering to the ethics of copyright law. This included troubleshooting and managing Print, File, SMS, and ERP servers. I also handled remote access servers and VPN connections, and managed PBX applications, batch panel cabling, and administration. I took care of UPS systems' installation and maintenance.

At Taymour Hamdy Group, I held a diverse set of responsibilities within the IT domain. As the MS Retail Management System (RMS) administrator, I oversaw the administration and maintenance of the RMS system, including the installation of RMS HQ, Store, Server, and Client components. Additionally, I served as the enterprise MS Great Plains system administrator, managing Great Plains system maintenance and installation on servers and clients.I focused on enhancing the performance of IBM and HP servers to ensure efficient operations. My role extended to network administration and software installation, covering a wide range of information system activities. I played a crucial role in deploying and applying new systems and developing custom reports and tools to meet user requirements.Optimizing the performance of all computers in the company was among my core responsibilities. I maintained up-to-date antivirus solutions and diligently performed daily backups, keeping CD and tape copies of old backups for secure data storage. My role also involved securing the company network, providing training for new employees on the enterprise system, and maintaining comprehensive records of fixed assets and software licenses.My diverse IT expertise contributed significantly to the company's operational efficiency and data security, making sure that all systems and software were up-to-date and performing optimally.

In my role as an IT Administrator at the hotel, I handled a range of critical IT responsibilities to ensure the smooth operation of the hotel's computer systems. This included installing, upgrading, configuring, and repairing the hotel's computer systems, guaranteeing that all technology functions efficiently to meet guest needs.I actively troubleshoot and investigate any network issues, assuring uninterrupted internet service for all guests. Additionally, I installed and tested approved software and software upgrades in a networked environment, keeping the hotel's systems up to date.Guest satisfaction was a top priority, and I provided IT assistance to all guests, ensuring they had a seamless experience during their stay. I also maintained a strong commitment to ethical standards by adhering to and promoting the ethics of copyright law application.These responsibilities showcased my expertise in managing the hotel's IT infrastructure, ensuring a smooth and trouble-free experience for guests, and upholding the highest standards of data and software ethics.