Head Of Player Experience, League Ops
Swarmio provides end-to-end gaming solutions for telcos to monetize gamer audiences. Our platform brings players of all skill levels together with managed Discord, servers, events, streams, tournaments, challenges, store, rewards and more.• Managing a multinational team of tournament admins across the globe to run esports events and activations simultaneously across different regions and time zones.• Organizing, creating, ideating and executing community events, tournaments and esports events from start to finish.• Monitoring daily community events and tournaments across different implementations, platforms and time zones.• Creating thorough Rule Books & Join Instructions across multiple esports games and titles.• Handling player's disputes during events and tournaments.• Developing, engaging and supporting different gaming communities.• Developing feedback processes to ensure the best player experience possible.• Reaching out to community leaders for collab events to further support theri community.• Handling support tickets and accommodating user's issues and inquiries.• Providing product improvement suggestions for better overall gaming and player experience in our implementations and gaming platforms.• Responsible for being the company's SPOC for global gaming/esports news.• Assisting in creating a strategical, tactical and operational plan to approach and penetrate new countries and regions.• Responsible for onboarding and communicating with external international esports agencies and enforcing their workflow.• Managing multiple Discord servers and channels and ensuring smooth and engaging player experience.• Hiring and onboarding new gaming and esports calibers for new implementations/products.• Managing all tournaments and events on:- https://ooredoo.emberhub.gg