Antonio Labausas Email & Phone Number

Glendale, California, United States

Claremont, California

• Lead the pre-production planning for competitions as well as delivered event operations and guest services management.
• Increased client satisfaction and retention through needs assessments, efficiency improvements, and enhanced cross-functional communication.
• Designed and executed the company’s first virtual competition event, in response to the pandemic, successfully devising a new model of service delivery for the organization.

Glendale, California, United States

Costa Mesa, California

• Contributed to a 5% sales increase between 2019 and 2020, even though operations were shut down 50% of the year due to the pandemic.
• Deepen relationships with new and existing customers to promote loyalty and increase lifetime customer value.
• Initiated a new inventory management system, resulting in greater sales efficiencies and team morale.
• Leverage social media to promote product offerings, provide client education, and acquire new sales leads.

Anaheim, California, United States

• Led and managed daily operations of the theme park’s main entrance and its diverse employees for both Disneyland and Disney California Adventure parks.
• Increased key sales metrics by up to 3% in one quarter by spearheading a new reward and recognition program in partnership with the marketing team.
• Created a new product sales reporting database, in collaboration with data specialist.
• Served as the project lead for a company diversity and inclusion team education initiative.

Anaheim, California, United States

• Directed planning, budgeting, and scheduling for entertainment operations while ensured a topflight guest experience.
• Improved live show team safety by developing a customized employee protection response.
• Selected as one of 40 participants, out of 1,800+ applicants, for the one-year leadership development program for internal operational departments.

Anaheim, California, United States

• Spearheaded a new operational training guidelines initiative, achieved buy-in across all levels, and produced a 99% implementation rate.
• Achieved a 98% compliance rate for employee onboarding and on-the-job training through continual process improvements and optimizations.
• Led and coordinated park-wide events and other special occasions for team members and key partners.
• Motivated and led the trainer teams to deliver effective team training programs, in partnership with the operations training team.
• Directed rehearsals and managed parade unit lead operations.
• Trained cast members in departmental on-the-job requirements for a wide variety of parade products.

Anaheim, California, United States

• Developed a digital platform to ensure resources were prioritized for entertainment operations projects, in partnership with technical director.
• Performed usability testing, analyzed results, and implemented needed modifications to automate and refine newly-developed database.
• Ensured optimal labor resource allocation and safety standards for entertainment technical services.

Commissioned Notary Public for the State of California.

Anaheim, California, United States

• Oversaw cross-departmental scheduling to effectively manage dynamic and complex post-production requirements.

Anaheim, California, United States

• Provided a smooth pre-production experience for guest directors and instructors through effective project management and program communications.
• Led and inspired various guest talent participants to successful on-stage performances, workshops, and special events at various venues throughout the resort for groups of over 100 guests at a time.
• Supported the department and resort safety initiatives.

Orange County, California Area

• Delivered compliance oversight for three hospitals by coordinating auditing and reporting, investigating compliance concerns, and implementing an interactive compliance training program.
• Monitored patient privacy through regular audits and reporting.
• Developed and implemented training modules and policies and procedures to ensure compliance with Federal laws and regulations.

Orange County, California Area

• Developed a hospital risk program by managing lawsuits and grievances, investigating events, conducting reports, and implementing hospital policies and procedures.
• Monitored patient privacy through regular audits and reporting.
• Implemented ongoing educational activities to reduce and prevent potential grievances and claims.

Greater Los Angeles Area

• Provided administrative support for various department managers and the senior management team, coordinated preparations for routine accreditation surveys, and facilitated new hire training.
• Supported the Risk Manager and all risk management activities, which include report development, ensuring timely project reporting from department managers, and coordinated and recorded regular meetings.

Maed, Education

Mba, Health Care Management

Bs, Health Care Administration

Activities and Societies: Pilipino American Coalition (PAC), PAC Modern Dance Troupe