Lead Architect for Rogers Call Center Work at Home Citrix VDI solution 5000+ concurrent users. Develop and maintain Rogers Cloud Service Catalogs templates.Conduct POC’s and testing / designing services that meet Rogers Security and Operational controls / requirements.Maintain and Create blueprints/patterns of Cloud services.Lead and develop best practices for Cloud services (IaaS, PaaS, and SaaS) deploymentDesign and deploy enterprise-wide scalable, available, fault tolerant and reliable Cloud Services on Cloud PlatformsManaging cloud environments in accordance with company security guidelines.Help Application teams selecting appropriate cloud services to design and deploy an application based on given requirementHelp developers and admins bring blueprints to lifeProvide Cost Estimates for Cloud servicesImplement cost control strategies to ensure maximum cost optimizationOptimized Public Cloud infrastructure usage, provide cost effective alternatives that aligns with Business budgets.Educating teams on the implementation of new cloud-based services

• Architecture, Design and implementation of a high-available Cloud/hybrid solutions:o Architected Container based solutions using OpenShift Container platform (OCP), Azure Kubernetes Services (AKS).o Single Sign On (SSO) with multifactor authenticationo Failover Clustering and Always on Availability Groups (SQL Server)o Leveraging Azure Availability Zones, VM Scale Set, Azure Managed Disks, NSG’s, Azure AD, ADFS and AD connect, Load Balancers, Application Gateways, Global VNET Peering and Express Route to deliver cloud native solution patterns that meets Rogers standards and security requirements• Gathered requirements from business stakeholders and provide architecture decisions to how to deploy and achieve the business requirements in Public/Private cloud. • Designed workloads into Azure (IaaC json) using Terraform, powershell scripts and Azure CLi 2.0 • Contributed in the Rogers Cloud Adaption Framework (CAF) as a member of Rogers Cloud Architecture team.• Modernize the Rogers applications located at the IBM/Allstream datacenters and migrate more than 10,000+ servers to either Azure Public Cloud or to the Rogers datacenters• Lead Architect for Rogers DR and Currency program to upgrade 50+ Vital/Critical application infrastructure and enable Disaster Recovery.• Lead Architect for Rogers Enterprise Monitoring Tools including Migration & Integration of ServiceNOW with Azure, AWS, Oracle Cloud, Private Cloud And various native infrastructure Tools such as; OEM,HP OMi, Sitescope, Remedy, OneView, VMware, SevOne, Numerify • Architected solutions and systems to be deployed on Rogers Converged/Hyper-Converged infrastructure such as HPE CI, Dell VX-Rail, Oracle Exadata • Built and created reference architecture (RA) documents for Disaster Recovery, Technical solutions Design (TSD) Templates ,Infrastructure Projects intake complexity and Infrastructure Cost Estimates calculator

Defined project management methodology to optimize technology resources and applications: • Designed and led state of art Datacentre, Network renovation, Segregation projects. •Accomplished Virtualization Platform Project using VMware & Hyper–V Solutions (200+ Server). •Upgraded Email (Microsoft Exchange, 10,000 users), •Replaced Antivirus client deployment distributed over 120 Area Office, Data security and centralized computers and users Group Policy. •Initiated Unified Communication (Microsoft Lync) and VIOP solutions, Network Vulnerability and security, Unified Threat Management (UTM), Network Management and monitoring tools. Backup and DRPDuties & Responsibilities :- Responsible for operating and maintaining the inter-related systems at Headquarters and Fields Datacenters to provide reliable, efficient and secure enterprise services Agency-wide , develops complete and documented Services Level Agreements (SLA) from which the entire operations of enterprise infrastructure services would be based on.- Supervises the work of staff; evaluates, implements procedures and identifies automation techniques to enhance productivity of personnel and systems ,documents details of services to be as a reliable reference.- Manages the process of defining project scope, detail designs and plans ,tests and conducts proof of concept, developing implementation plans and executes them in coordination with enterprise infrastructure team.- Provides 3rd level technical support for the enterprise infrastructure team and E-mail Administrators; takes necessary reactive changes as a result of support issues.- Initiates projects to implement changes essential to keep up with business changing needs and SLA’s of its services; prepares proposals for management approvals funding.- Participates in the enterprise strategic planning and identification of management information systems and end-user computer hardware and software standards.

• Implemented the Migration from Batelco Jordan domain to Umniah domain and application integration after acquisition.• Led Microsoft Server 2008 upgrade team and AD automation Team.• Initiated unified platform & Standardizing for deferent Applications (Mail, WEB, Billing, CRM, ERP…).

• Supervised End-User Support (EUS) unit for 150 users.• Designed, managed and implemented WEB hosting Infrastructure solution based on HP Blades & HP EVA SAN.• Initiated HP Backup & Remote Disaster Recovery solutions • Upgraded DSL/Wi-MAX RADIUS system.- Plans, organizes, directs and controls the use of computer hardware, software and applications resources for the support.Duties & Responsibilities:-Supervises the Batelco Jordan IT Unit’s technical and administrative aspects including the End User Support, Applications and Infrastructure .-Ensures the safety and security of computer hardware and software, including software access authorization, security backup of system software and data files, physical access to equipment, and disaster recovery according to IT & Technical established procedures and instructions.

Network & infrastructures administration- Troubleshooting of LAN / WAN networks, communication devices, and protocols.- Installing, Configuring &Administering :Switches, routers and managed hubs (HP,3COM,NORTEL, CISCO) UTP and Fiber modules.- MS Windows 2003 server. (Domain Controllers, File and print servers ,Back end and Front End Exchange servers)- MS Internet Security and Acceleration (ISA) Server 2000 /2004.- Software Firewalls Solutions.- Implementing Printing solutions. - Cabling structure and design.- Hardware Inspection and installation.Technical Support for Applications & 3-d party Software's:- Symantec Antivirus Solutions for servers and workstations- GFI Mail Essential Antispam solutions for MS Exchange.- Spotlights Packages for Active Directory and MS Exchange.- CA Backup & Disaster Recovery solutions ARCserve- Traffic shaping and packet filtering solutions - Network Attached Storage (NAS) solutions