Alae Mohammed Email & Phone Number

Orlando, Florida, United States

Insert customer and account data by inputting text based and numerical information from source documents within time limitsCompile, verify accuracy and sort information according to priorities to prepare source data for computer entryReview data for deficiencies or errors, correct any incompatibilities if possible and check outputResearch and obtain further information for incomplete documentsApply data program techniques and proceduresGenerate reports, store completed work in designated locations and perform backup operationsScan documents and print files, when neededKeep information confidentialRespond to queries for information and access relevant filesComply with data integrity and security policies

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Maintained organized, presentable merchandise to drive continuous sales.Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.Tracked stock using company inventory management software.Processed product returns and assisted customers with other selections.Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.Educated customers on promotions to enhance sales.Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.Engaged with customers to effectively build rapport and lasting relationships.Delivered high level of assistance by locating products and checking store system for merchandise at other sites.Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.Prepared merchandise for sales floor by pricing or tagging.Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.Improved organizational efficiency by effectively recruiting new hires and supporting management with personnel decisions.Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.Trained team members on performance metrics and consumer behavior identification.Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.Created team rotations to man center effectively during peak hours.Executed Monthly Performance Plans with representatives to to identify production gaps.Developed all process controls and metrics for daily management of Call Center.Established and updated work schedules to account for changing staff levels and expected workloads.Interpreted management directives to define and document administrative staff processes.Assessed personnel performance and implemented incentives and team-building events to boost morale.

Denver, Colorado, United States

Assist with general office duties such as filing, data entry, and managing correspondence.Schedule and coordinate meetings, appointments, and events for the team.Answer and direct phone calls, take messages, and handle inquiries.Draft and edit emails, letters, and other documents.Assist in preparing marketing materials and newsletters.Maintain social media accounts and help with content creation.Assist in organizing fundraising events, workshops, and community outreach programs.Help with event logistics, including venue setup, registration, and participant coordination.Maintain volunteer records and assist with volunteer recognition programs.Maintain office supplies inventory and place orders when necessary.Assist in managing and organizing office space.Provide information and support to patients, caregivers, and the community.Assist in managing support groups and other patient services.Assist with special projects and initiatives as needed.Support the development and implementation of new programs and services.

Assisted customers by answering questions and fulfilling requests.Processed POS transactions, including checks, cash and credit purchases or refunds.Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.Maintained organized, presentable merchandise to drive continuous sales.Maintained records related to sales, returns and inventory availability.Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.Tracked stock using company inventory management software.Maintained clean, trash-free workspaces to maximize productivity and safety.Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.Used downtimes to prepare ingredients and restock supplies for expected busy periods.Recorded, monitored, and maintained optimal and required food temperatures through kitchen, restaurant, and storage areas.Organized, arranged, and re-stocked various stations, including buffet, salad bar, and service areas.Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.Coordinated food handling in alignment with sanitation standards.