Alaeddin Alhiyari Email & Phone Number

Boise, Idaho, Us

Greenwich, Ct, Us

Dubai, Ae

• Sr. Product Manager of souq.com bespoke ERP system from inception to date, The ERP system covers these core modules (CRM, Financial, purchasing, Warehouse, and inventory).• Key team member who worked with DevOps, building Souq.com Warehouse Management System from the ground up using agile methodologies to launch and manage WMS in conjunction with business stakeholders, product managers, DevOps, and engineers. Enabling the company to fulfill more than 25K sales orders on a daily basis.• Built, led, and managed Ops platform application support team of 5 – 7 employees who complied 100% with the agreed organization of SLA.• Automated all inbound, inventory & stock control, outbound, and reverse logistics processes which helped decreased the cost per order and increased the fulfillment rates.• Created and improved plenty of fulfillment center operational processes that were based on the best practices to ensure accurate, seamless, efficient, and fast operational workflow.

Doha, Qa

- Worked closely with project stakeholder and staff to understand the business requirements document and system requirements specifications (SRS) for the BRM (Oracle Billing and Review Management) application.- Worked on the integration between billing system and the other existing applications, systems, interfaces and network elements such like the rating system and provisioning systems and free radius (Dalo radius).- Managing Billing functionality and business rules.- Minimizing the dependency on the external support.- Assist on developing all safety/backup/security policies and procedures.- Responsible for all company offers, products and campaigns creation on the billing system (Pricing Center Module in Billing and Revenue Management (Oracle BRM)).- Conducting and Supervising the User Acceptance Test (UAT) and verifying performance, and reliability.- Test and ensure the quality of the developed billing system supports the business needs and requirements.- Ensure systems work as per business continuity and system security rules and conditions- Checking and exploring possible solutions for systems bugs and errors.- Identifying options for potential solutions and assessing them for both technical and business suitability.- Worked on other billing system evaluation such like emerald.- Develop new business requirements, support and customize current System applications design.- Adds new users, maintains users and performs password resets for the billing system modules- Translating all client requirements into highly specific project briefs.- Performs other duties as assigned.

Amman, Amman, Jo

- Developed gateway that translates protocols to each other’s in project called Eskadenia Radius Diameter Gateway (ERDG)- Worked on Developing SMS Center that deals with different sources like VAS services and ESMSE, SS7 through specific protocols in project called Eskadenia Short Message Service Center (ESMSC)- Worked on Developing Wallet System that deals with agents Management, Merchants Management, operator’s Management, Service Providers and others in project called EMW S (Eskadenia Mobile Wallet System).- Worked on developing Messaging System that deals with SMS messages as an operator in project called EMWS (Eskadenia Mobile W allet System).- Worked on developing the web of Notifications, and messaging system called EEMS (Eskadenia Easy Move System).- Worked on developing the core of small module in advertising project called EMAP (Eskadenia Mobile Advertising Project).