Alan Alfar Email & Phone Number

London Area, United Kingdom

Sydney, Australia

Sydney, Australia

As part of eftpos Mobile Team and the Operations team: - Configure, deploy and support Java Applications for the eftpos network to support Mobile Payments.- Document configuration and operational procedures.- Exposure to AWS services like S3 and EC2, as well as configuring a cloud HSM cluster.- Work with eftpos Service Providers to seamlessly support the Mobile eco-system (application and infrastructure) 24 x 7.- Work closely with the mobile Original Equipment Manufacturer's (OEMs) to provide daily support and issues troubleshooting.- Install, configure and maintain third party Java Applications in production and non-production environments.- Monitor performance metrics for Java Applications using tools like JBoss Operations Network (JON), and Splunk.- Review application reports and perform ad-hoc queries against the database.- Develop expertise in Mobile payments and payment tokenisation.- Maintain application currency.- Develop and prove implementation plans.- Troubleshoot applications, JBoss.- Provide 1st and 2nd level support.- Participate in application and database performance tuning and capacity planning.- Maintain applications connectivity to other systems and clients.- Escalate with appropriate information to eftpos Service Providers (infrastructure and software) as needed.

Sydney, Australia

Canberra, Australia

- Analysis of business or technical requirements that has been provided by any customer.- Documentation Design providing all the required information for product delivery.- Research any new solutions that would add value to work. Solutions could be either specific in mobility (iPads, tablets, or notebooks) or in general information technology.- Implementation of any third party mobility applications for testing purposes before performing any official implementation at the client's side.- Support for any relevant IT services on iPads or notebooks.- Main Reference for any issues prior delivering IT services

Amman

Key Achievements and Responsibilities:- Preparation of Technical and Financial Proposals. In charge of preparing and reviewing different parts of proposals (such as; Business Requirements, Solution Architecture, System Main Functionalities, and other response documents) that might be requested from the Bidding Department.- Validation of Customer Requirements and conducting Implementation Plans. Verify and assure that the customer requirements are complying with the offered solution’s functional and non-functional requirements.- Business Analysis. In addition to the need for awareness of the business analysis domain, its job requirements, and the main responsibilities of the Business Analyst; analyzing the customer needs and the business needs in the opportunity & bidding projects, assessing the impact of the changes, translating them into functional and non-functional requirements, and documenting requirements and then transfer and communicate of those requirements with the software engineers and the developers.- Communication Abilities. Good communication skills and ability to deal with high-level business people and technical teams.- Good writing and reporting skills Preparing different business documents in a formal style and according to standards- Design and sizing. In charge of designing the solution architecture of financial systems for any new project or upgrading projects which consist of defining the required hardware and software requirements. This is in addition to the responsibility of reviewing, re-designing, and enhancing current processes.

Amman/Doha

Key Achievements and Responsibilities:- Deployment and Implementation. Being responsible of the deployment and implementation of test and production environments for J2EE web-based applications and .NET based applications, which are the Electronic Cheque Clearing (ECC) System, Transactions Electronic Robust Mandate System (TERMS), as well as the Automated Clearing House System (ACH). These applications run on Windows or Linux platforms; based on either Oracle Database 11g R2 Database Engine or Microsoft SQL, and Apache Tomcat as the Application Server for J2EE applications or IIS for hosting the .NET based applications.- Provided Desktop, 1st line, and 2nd line support By solving different types of issues through a Helpdesk system; gathering all needed information and contacting the customer if needed. As an implementation engineer, on-site support was provided after implementation/upgrade phases, or in critical case.- Main Reference. Working as an active information resource by providing guidance and assistance to colleagues and system users on ECC, TERMS, and ACH.- High training and presentation skills. Furnishing training presentations related to TERMS; running official training sessions for back-end users and administrators in Qatar.- ITIL Involvement. Responsible for the Configuration Management Database (CMDB) component of the ITIL framework since my postgraduate dissertation was a feasibility study of implementing ITIL in this specific department. - Involvement in major local projects. Participated in upgrading the ECC system of the Housing Bank for Trade and Finance, and acted as a main reference for any technical and business enquiries.- Creation of upgrade/downgrade scripts using Oracle SQL, plus building and configuring Oracle Real Application Cluster (RAC) nodes and Data Guard nodes.

- Worked with the Value Added Services (VAS) Team.- As an intern I had to learn the basics first, then have some responsibilities which included the creation of mobile menus, solving tickets created by the call center due to issues reported by customers, and checking if there are any issues going between Umniah network and other mobile networks in Jordan.- I was asked to fill a daily statistical report with the incoming and outgoing number of calls, text messages, and multimedia messages between Umniah, other networks, and international networks.

Msc, Management

This course gave me a wide and yet specific knowledge of different aspects of business management. Several modules provided me.

B.Sc, Computer Engineering

Having this qualification broadened my awareness and understanding in technology and computers, keeping me motivated in learning new.

Gces, Igcse

General Certificate of Education (GCE): * Advanced Levels (A Levels): Arabic [A]. * Advanced Subsidiary Levels (AS Levels): Pure.