Albert Laforte Email & Phone Number

Vega Baja, Puerto Rico

Puerto Rico

• Work in a highly secure environment with strictest operational and environmental controls.
• Work on the deployment of high business impact equipment and accomplish services level agreements.
• Work in a production, mission-critical, revenue-dependent, 24x7 server environment following all the standards of OSHA, ISAS, ISO and supply chain security.
• Perform installation, configuration, and maintenance of server hardware and networking equipment in a large-scale datacenter environment.
• Monitor systems and respond to alerts to ensure maximum uptime and performance.
• Conduct routine inspections and preventive maintenance to identify and resolve potential issues proactively.

Puerto Rico

• Increase Customer Satisfaction (CSAT) with Microsoft products and services.
• Resolve customer issues using world-class customer service using new engagement methods.
• Influence commercial and consumer web conversion and revenue.
• Increase Average Order Value (AOV) (ex. Selling Microsoft Complete, Microsoft 365, and accessories with device purchase).
• Drive adoption and usage of Microsoft products and services.
• Create fans and be a brand ambassador.

Puerto Rico

• Responsible for initiating outbound sales supporting small business cloud solutions, local outreach, and other source.
• Turn prospects and qualified leads into opportunities and create pipeline revenue.
• Offer services and technical Support, provide insight on Microsoft 365 Business, EDU and Enterprise solution plans, Surface solutions offering experience demos.

Puerto Rico

• Empathetically assess customer support needs through listening, diagnosing, and repairing their devices, helping customers discover, use, and love Microsoft hardware, software, and services.
• Continuously maintain technical knowledge by learning through others, along with self-educating, showcasing product and service offerings, building on our #WeWinAsATeam culture.
• Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally

Puerto Rico

• Diagnose and repair computers (Laptops / Desktops / All in One Pc’s / Netbooks / Tablets / Mobile phones).
• Operating System Deployment and Configurations (Windows (Server) / Mac OS / Linux / Android / IOS).
• Hardware Troubleshooting. Vast knowledge in Motherboard, Hard Drive (SSD/NVME/SATA), Ram Memory, Power Supply, Fans and Video Card replacements.
• Network & Printer Configuration.
• Good knowledge of internet security and data privacy principle

Puerto Rico

• Mainly in charge of repairing mobile phones by replacing Motherboards, Speakers, Charging Ports, Lcd screens and internal batteries.
• Out of Box Configurations.
• Flashing mobile devices by using Odin tool
• 3rd party software installation.
• APN Carrier Setup.
• Diagnose and repair software failures.

Bayamon, Puerto Rico

Provide assistance to visitors, maintenance and repair of computers (hardware and software)