Experienced IT Professional & Product Support Leader with a vision, and direction for the IT organization ensuring support of the business strategies, objectives, and requirements in the Container Terminal / Port Industry, specilizing with Technical Product Support.Over 5+ years of professional experience in all phases of establishing from scratch and maintaining an IT Setup in Tuticorin Container Terminal, PSA SICAL Terminals Limited., Tuticorin, Tamil Nadu, India as Senior Executive (Systems), heading the IT Department since 1st November 1999. Established the entire IT setup from scratch at Tuticorin Container Terminal including Terminal Operating System (CITOS), Financial System, etc.Over 18+ years of experience in Navis, - currently as Senior Manager, Technical Customer Support for Indian Sub-Continent including PTP @ Malaysia, New Zealand and Australia.About 20+ years of total experience in IT industry in maritime domain / shipping industry.Highly experienced in setting up Product Support Team with high productivity from scratch. Focused on data and fact driven decisions to improve Customer Satisfaction
Listed skills include Integration, Software Project Management, Troubleshooting, Management, and 41 others.