A talented, versatile professional with 18+ years of experience in IT Service Delivery and Operations management in a global delivery model.Leverages technology to promote business efficiency and develop teams in the areas of IT System Integration, Business Continuity, Disaster Recovery, and Infrastructure Management. Successfully delivers large complex infrastructure and application projects and solutions through expert leadership of managing all cross-functional business and technical teams.Handles clients from Media, Retail, Banking, Communication, Utilities, Engineering, and Construction domains.Overhauls infrastructure design, delivery, operations, and support (Cloud and on-prem environment)Proven track record of leading Global IT teams of 100+ delivery professionals, providing 24 X 7 services to large enterprise clients, and managing a portfolio of over USD $8-10 MnExpertise• IT Operations process implementation, customer experience focus (ITIL/ITSM), Agile and DevOps• Customer Success / Client satisfaction• Problem Solving• Technology Evaluation & Deployment• Cloud migration Design and strategy to move workloads• Evaluates business processes and optimizes cost structures while increasing service levels.• Vendor Management and Relationship building• Evaluate technical debt, EOS, EOL and redefine the technical solution• PCI Audits, Compliance and vulnerability remediation