Alaia Echanove Email & Phone Number

St Petersburg, Florida, United States

Dallas, Texas, United States

Carrollton, Texas, United States

--Responsible for setting up customer accounts while processing and monitoring orders for over 5,000 accounts, ensuring all account paperwork is up to date and in compliance with our corporate policies• Selected to work part time for the Dedicated Operations team• Developed a report to track over 2,800 Title orders per week-increasing employee performance, decreasing agent errors and deviations. • Manually key over 400 Title orders weekly• Achieved personal goal of no errors for one year• Manage over 40 3PL orders weekly- fixing inventory errors, communicating with distribution centers and the client, while ensuring trucks are booked for on-time delivery.• Responsible for detecting discrepancies with state and DEA licensure vs Client file for over 5,000 accounts to be compliant with the client

Vancouver, Canada Area

 Educated customers on our programs as well as navigation of the website Worked within 6 different software systems at once Conducted Reference calls for Personal and Auto Loan Applications Completed customer Personal and Auto Loan applications over the phone, collecting personal information and documents Received Inbound calls, answering customer inquiries and transferring calls to multiple departments Conducted follow up calls, verifying applicant information

Tulsa, Oklahoma Area

Promoted from Server, Bartender, Hourly Manager to Assitant front of house salary manager in 4 months. Managing a team of 40+ staff and using my experience in the industry to develop and execute cocktail and food menus, training materials and manuals for front of house positions.

Sociology

Completed the Sociology in Everyday Life course

General Studies

Institute of Durango, Bizkaia, Spain