Alain Ilunga Email & Phone Number

Managing the day-to-day IT functions and activities, and resolving any conflicts that may arise.• Developing, coaching, encouraging, advising, guiding, and supporting all direct reports to ensure high staff morale and motivation.• Establishing an effective and efficient IT team with the capability to manage and carry out their roles.• Performance review of direct reports based on SMART objectives.• IT policy formulation and implementation• Ensuring the IT systems and infrastructure set-up at the head office and all branches are in compliance with established IT policies and procedures• Coordinating the setup and maintenance of IT Disaster Recovery Site.• Monitoring of Service Level Agreement (SLA) with vendors of IT services, software and equipment – while ensuring timely renewals of software maintenance agreements or license codes.• Co-ordinating and overseeing the delivery, installation, setting-up, testing, and implementation of all new software systems, upgrades and customizations.• IT budgeting and monitoring of IT expenditure against budget.• Negotiating terms and conditions for purchases and ensuring adequate support for computer hardware, software, telecommunication, and power is provided.• Ensuring availability of user support for all aspects of computerised systems including monitoring and tuning the performance of systems and equipment• Training of users on system applications; trouble-shooting on complex problems related to hardware, software, and equipment of stand-alone or networked systems. • Seeking help from service providers to resolve complex technical problems that local IT staff are not able to resolve.• Ensuring change management processes are followed during system updates.

Listed skills include Gestion De Projet, Management, Microsoft Office, Service Client, and 3 others.