Alain Martinez work email
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Entrepreneurial manager with experience in team management, business management, process management, technology, pre-sales and post-sales support services. Good interpersonal skills with a very strong customer focus orientation.Capable of motivating staff to high performance and to build team spirit within a group. Proven areas of expertise include: • Process & Performance Improvement • Customer Service & Satisfaction • Programs, Services & Products • Cost Reduction & Profit Optimization • P&L Management • Human Resource Management • Multilingual / multicultural expertise
Ecf France
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Pedagogie Training CourseEcf France Dec 2018 - PresentParis Area, FranceI am curretly completing a pedagogie training course which has started on the 3rd of December 2018 and that should end on the 30th of August 2019, once I have passed the final exams.
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Manager, Project Manager, Supply Manager, Design Manager And WorkerSelf-Employed Jan 2016 - PresentFrance And Spain
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Business OwnerPersonal Business Mar 2016 - Dec 2017Cádiz, Spain
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Director Consulting & Professional ServicesDimension Data Communications España Nov 2014 - Feb 2016Madrid Area, Spain- Management of the Consulting Engineers, the Professional Services Engineers, the Project Managers and the Quality Team -
Director Of OperationsAastra Telecom May 2008 - Oct 2014Madrid Area, Spain- Management of the Helpdesk, Training Centre, Project Management and 2nd Level Technical Support teams- Managed relationship with our Partners (Service Integrators) and Distributors: certifications, references systems, software maintenance quotes and orders, escalations, etc.- Relationship with the Third Level Support and Design teams (Sweden, Germany, France, Switzerland and USA) and with Logistics in Switzerland
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Director Of Marketing And Pre-SalesEricsson España S.A. Feb 2006 - Apr 2008Madrid Area, SpainDirector of Marketing and Sales Support within the Enterprise and Operators Unit- Leadership of the Co-marketing and the Pre-Sales Support team- Support to the Enterprise Spanish and Portugal Sales team -
Business DirectorBt Spain May 2004 - Feb 2006Madrid Area, Spain- Business Director within BT Global Services Solutions Spain- Management, Finance (billing, debt management), Procurement (cost control) and Legal- Act as the lead point of contact with the customer- Full P&L responsibility on individual contracts including forecasting, monitoring and full reporting to BT Senior Management -
Service Design ManagerBt Global Services Mar 2002 - Apr 2004Madrid Area, Spain- Service Design Manager within the BT Global Solutions Southern Europe group (Ireland, France, Portugal and Spain)- Management of teams Service Design Managers teams based in 4 different countries
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Director Of Technical SupportCisco Systems Oct 2000 - Feb 2002Madrid Area, Spain- Director of the Service Provider TAC for Spain, Portugal, Italy and France- Management of 4 Technical Support groups including Relationship Management, Technical Support and Consulting services- Worldwide Duty Manager on-call rotation (follow the sun support model) -
Director Of Customer CareRslcom France Nov 1999 - Sep 2000Paris Area, FranceManagement of the CSC (Customer Support Centre), the Installation Department, the Billing Department, the IT Department and the Reception- Member of the Management Board
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Director Of Technical Support At BtBt France Mar 1992 - Oct 1999Paris Area, FranceDirector of the Technical Support Services within Syncordia Services – 5 years- Designing, validating, implementing and providing second level support of the bespoke Syncordia network solutionsTechnical Support Engineer – 2,8 years- 2nd Level Technical Support for private and public international X.25 Networks
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Technical Support EngineerTymnet Aug 1984 - Feb 1992Stockholm (Sweden) - Paris (France) - Madrid (Spain)Trainer Consultant for X.25 and Tymnet products - 4 years - Madrid (Spain)Manager of the Technical Support Team – 2,7 years - Stockholm (Sweden)- Expatriate contract in Sweden for the installation of the X.25 Swedish National Network Datapak, customer TeleverketTechnical Support Engineer – 1 year - Paris (France)- 2nd Level Technical Support for private and public international X.25 Networks
Alain Martinez Skills
Frequently Asked Questions about Alain Martinez
What company does Alain Martinez work for?
Alain Martinez works for Ecf France
What is Alain Martinez's role at the current company?
Alain Martinez's current role is Working on my own projects.
What is Alain Martinez's email address?
Alain Martinez's email address is am****@****tra.com
What skills is Alain Martinez known for?
Alain Martinez has skills like Telecommunications, Voip, Team Management, Program Management, Management, Outsourcing, Project Management, Leadership, Managed Services, Customer Satisfaction, Sales, Networking.
Not the Alain Martinez you were looking for?
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1soprasteria.com -
Alain Martinez
Astrée Conseil, Owner And Manager, Certified Accountant And External AuditorGreater Paris Metropolitan Region -
Alain MARTINEZ
Greater Nice Metropolitan Area -
3orange.fr, psa-peugeot-citroen.com, mpsa.com
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