Head of staff Retail & Corporate Customers- Product management (retail and corporate)- Budgeting / controlling processes management of the business unit- Process owner for all “retail / corporate customer related” activities- New organization chart implementation (bank wide)- Coordination of marketing activities / campaign of the business unit- User representative (workflow, guidelines and business cases definition, set up of departmental MIS, migration, 3rd level support) during the implementation of a new core banking system- Analysis, workflow definition, implementation, training and support related to the implementation of the new front-end platform (credit and customer management modules)- Functional responsible for the newly developed teller application- Guidelines and process definition / optimization