Assistant Store Manager
CurrentReporting to the regional manager, this role includes leading a diverse team of over 50 across 7 distinct departments to drive customer and employee satisfaction, surpass sales and shrink goals, and strict food safety regulations.-Revised employee performance program to include positive reinforcement techniques and documentations, motivating team member performance. -Hired and developed 7 successful department managers and 2 assistant store managers.-Cultivated strong relationships with over 50 team members as HR administrator. Being a trusted leader, enforcing progressive discipline, and maintaining strict confidentiality.-Boosted and maintained stores customer satisfaction score to from #158 out of 160 stores to #2 in 4 months.-Recruited to the IMPACT program, an exclusive professional development course for future store managers.-Regional Project Lead, implemented a seamless rollout of UKG Dimensions, a labor engineering project that manages employee schedules and personal data. -Office administrator duties include: doing weekly payroll, expense reports, replenishing office supplies using Coupa, maintaining office equipment, creating meeting agendas and taking notes from daily conference calls, facilitating charitable donations, and screening all incoming store calls.
