Alaina Crook Email & Phone Number

Lincoln, Nebraska Area

- Extract data from various databases using SQL Server MS 2008 and Toad. - Participate in manager meetings to assist with solutions, data needs, and report requests - Assist with data QC prior to release- Design and build reports using SSRS 2008 R2 and Tableau 8.2 - Work with management to gather requirements for new reports needed- Maintain inventory of available system reports - Design and present Prezi presentations explaining how to properly request new reports, access the report server, and setup/manage report subscriptions- Create and manage multi-report dashboards for divisions in the company to help analyze productivity benchmarks set by management

- Assist internal and external customers in reaching solutions to solve their current issues - Work with outside companies such as UPS or vendors to help satisfy customers' concerns

- Listen to and score calls according to existing expectations for quality purposes - Train associates on missed objectives and new or changed expectations - Train new hires on call expectations - Maintain recognition programs to reward associates continuing to meet and exceed expectations

Lincoln, Nebraska Area

Bachelor Of Science (B.S.), Business/Commerce, General, 3.94

Graduated with Highest Distinction Honors. Minored in Marketing.

Education record