Executive ManagementClient ManagementProject Management Marketing Operations

Executive ManagementClient ManagementProject Management Marketing Operations

Elite VA Services specializes in empowering women to establish and scale their virtual assistant businesses, aiming for a life of freedom and flexibility. At the heart of our mission, we offer a dual approach: providing top-tier virtual assistant services to our clients while also coaching aspiring and established virtual assistants on how to navigate and succeed in the virtual assistant industry. Our founder, Alaina Case, leverages her experience in both virtual assistance and coaching to deliver comprehensive programs and strategies that drive our clients toward financial independence, work-life balance, and the joy of building a business that aligns with their personal values and lifestyle aspirations. Elite VA Services cultivates a nurturing community, providing essential skills and opportunities for women to thrive in their virtual assistant careers, ensuring a sustainable and rewarding professional journey.

• Managed 60+ person staff to maintain a structured facility • Ensured all opening and closing responsibilities of facility were handled to operate efficiently • Collaborated with City of Atlanta to follow necessary city rules and regulations • Ensured all merchandise for facility, pool, and concession were stocked• Maintained and updated all records of patron memberships, chemicals for pool, and concession items• Created and implemented booking system during Covid pandemic to follow health and safety guidelines • Certified Pool Operator (CPO)• Created and implemented staff scheduling • Processed payroll • Tracked sales and revenue of facility • Processed bank deposits • Assisted with the organization of staffing for swim meets• Assisted with bookings and rentals• Addressed any and all concerns by staff and/or patrons • Ensured the safety and respect all staff and patrons • Maintained constant surveillance of patrons in the facility• Acted immediately and appropriately to secure safety of patrons in the event of emergency• Provided emergency care and treatment as required until the arrival of emergency medical services in the event of an emergency • Presented professional appearance and attitude at all times• Maintained a high standard of customer service• Performed various maintenance duties as directed to maintain a clean and safe facility• Ensured pool chemical levels remained within the required safety range

• Managed all aspects of the in-hospital volunteer program including recruiting, training, orienting, placing, and supervising of volunteers• Maintained volunteer database and manual records• Created, edited and coordinated the printing of the monthly newsletter with the Family Support Services Coordinator• Coordinated with outside groups to plan volunteer events• Assisted with general volunteer department operations• Provided assistance with Auxiliary and Volunteer Services special projects and events• Acted in absence of Director of Volunteer Services• Collaborated consistently with the Foundation Dept.

• Assisted with any marketing and public relations projects• Developed senior management and board of director bios• Designed articles for events and/or Shepherd news – posted to Shepherd Center’s website and/or in Shepherd’s magazine – The Spinal Column• Edited articles/stories• Assisted PR and MKT Content Manager with information for Shepherd.org• Assisted with injury prevention tours and projects• Volunteered for Peer Support - Spring Fling, Autumn Feast, Project Rollway 2017• Volunteered for Shepherd’s basketball and rugby teams• Pitched articles/stories to media• Assisted media crews around the facility• Provided input on strategies to engage media, employees and current/former patients• Provided input during a crisis management situation

• Provided and assisted with rehabilitation equipment and exercise techniques• Developed patient and patient family member relationships• Maintained constant surveillance of patrons in the facility, and acted immediately and appropriately to secure the safety of patrons in the event of an emergency• Provided emergency care and treatment as required until the arrival of emergency medical services in the event of an emergency • Presented professional appearance and attitude at all times• Maintained a high standard of customer service• Performed various maintenance duties as directed to maintain a clean and safe facility• Ensured pool chemical levels remained within the required safety range

• Maintained constant surveillance of patrons in the facility• Acted immediately and appropriately to secure safety of patrons in the event of emergency• Provided emergency care and treatment as required until the arrival of emergency medical services in the event of an emergency • Presented professional appearance and attitude at all times• Maintained a high standard of customer service• Performed various maintenance duties as directed to maintain a clean and safe facility• Ensured pool chemical levels remained within the required safety range

I was fortunate to intern with this organization because my grandmother, Deznie Matthews, held numerous positions with the RJR Comm. Group, as well as has worked for many other media companies throughout Jamaica. In this role, I had the following duties: • Organized sales & marketing collateral• Promoted corporation in schools and through radio & television broadcast• Toured through four cities in Jamaica promoting education with music, dancing, and activities• Created & implemented tactics to maintain the credibility and reputation of the corporation