Alaina Gallagher Email & Phone Number

San Clemente, Ca, Us

Operational Services IT Services, Systems Integrations. Brands: Lucky Apparel, Reyn and Spooner

Training companies on ERP Systems, working on Sales and Operations as well as handling back end operational functions for companies.

Long Beach, Ca, Us

Operations Project Lead for B2B Platform and on boarding (NuORDER). Fulfilment reporting for Leadership and Executive Teams. Assist with Amazon Operational Processes with 3PL. Assist with systems integrations for 3PL. Manage Inventory and oversold units in ERP system. Review and approve all 3PL invoices. Use 3PL WMS (Veracore) to cross validate information and track information in Full Circle. Daily phone calls and bi weekly meetings with 3PL to ensure timely shipping and ensure inbound products are received in on time. Route all Majors orders via shipping portals and Retailer Compliance Teams.

Long Beach, Ca, Us

Over see 3PL day to day operations. Communicate all VAS and Compliance requirements to 3PL to make sure orders are processed correctly to ensure no charge backs are incurred. Manage Customer Service and Sales Operations Team. Ensure monthly, quarterly and yearly goals are met by making sure orders get out by cancel dates. Work with Accounting Department to research all accounting issues and chargebacks. Responsible for the allocation of all open orders. Creating SOP’s for Sales, Operations and Customer Service. Assist other Departments with training on Full Circle. Lead weekly Sales and Operations Meeting between Operations, Production and Sales Team.

Costa Mesa, Ca, Us

Project lead for ERP system (Full Circle) implementation. Trained employees on Full Circle. Oversaw account manager and customer service teams for both retail and eCommerce channels. Monitor open orders daily to ensure all orders were shipping on time. Reviewed and approved New Account applications. Managed the order flow for warehouse manager and prioritized orders that were given to the warehouse to be processed. Track all new dealer leads. Key member of Pelagic’s ops team and met weekly to ensure shipping targets are being met. Implemented and managed Employee Recognition Program.

Costa Mesa, Ca, Us

Successfully launched a B2B Platform for sales reps and retailers. Responsible for the customer service manager, customer service and inside-house sales team. Managed budget for all sales managers and the sales department. Track new business, cancellations, credits and returns on a weekly basis and report to executives. Met with executive, operations and distribution teams weekly to analyze numbers and shipping targets to ensure monthly and quarterly goals are met. Key member of team that started Volcom subsidiary in Canada.

Costa Mesa, Ca, Us

In charge of training all new sales management, sales representatives and customer service representatives on Full Circle. Trade Show set up and break down. Managed the in-house sales and customer service team to ensure they are generating new business as well as providing the best customer service possible. Merchandise Corporate Showrooms before line showings and when new seasons change over. Organize and maintain sales reps season projections and track their quarterly reorder business.

· Coordinate and manage international distribution for Apple accessories for Gator Group clients.· Assisted with domestic and international retail distribution management.· Processed and approved returns for over 3 different warehouses as well managing the order files.· Coordinate production samples and kept a log of a wide variety of divisions and categories.· Tracked selling for all categories and licensee’s.· Coordinate both domestic and international pop up shops.

· Responsible for monthly allocations and coordinated shipping with 3rd party distribution center.· Managed Customer Service Reps and assisted VP of Sales with managing Sales Reps.· Organized all sales meetings, marketing events and trade shows.· Sales Rep for all International accounts, Off-Price accounts and specialty Hotel chains.

· Provided customer service and sales support to Paul Frank Sales Reps and retailers.· Maintained order file for boutique accounts as well as large Department Stores such as, Tilly’s, Nordstrom and Macy’s.· Called accounts for reorders daily and created sales contests for the outside sales force.· Processed all orders, returns and EDI.· Set up and merchandised Paul Frank showrooms.· Attended and assisted with the set up of Trade Shows and In-Store marketing events.

Head Cheerleading Coach for 22 girls (both JV and Varsity)

Huntington Beach, California, Us

· Provided customer service and sales support to Roxy Sales Reps and retailers· Processed EDI daily for high volume accounts and provided sales reports sent out to the entire Sales team.· Maintained order file and generated reorders for consumers and authorized retailers.