• Processing short term disability claims and determining benefits due per the disability plan for the specific client. • Administering state and federal FMLA regulations along with state given benefits. • Professional communication via phone and/or written correspondence with claimants, Clients, co- workers & Team Leads• Training new colleagues and working with existing colleagues to improve claim efficiencies. • Contributing role in a successful implementation and maintaining an above average claim load for an extended period of time. • Managing multiple clients at the same time•Taking on special projects assisting other teams

*Delivering quality customer service to patients when checking in to see their doctor*Ensuring all insurance information is accurate*Scheduling future appointments, collecting payments and managing patients concerns.

*Responsible for managing projects assigned to me*Ensuring content is submitted on schedule and in time for launch date*Ensuring all material is entered correctly onto the right components and exercises. *Working with other team members to create a marketable project

• Completing preplans for the Acquisition Managers in a timely manner.• Completing monthly expense reports for multiple Acquisitions Managers. • Contributing to completing the contract process • Professional communication with co-workers and supervisors.

• Receiving and accessioning specimens from all departments.• Proper plating of received specimens to ensure timely results for patients and doctors. • Entering charges on all tests completed. • Running low level complex testing • Maintaining a clean and organized work space • Cleaning work space and properly storing of plates and specimens for lab daily closing. • Properly scanning inventory in/out of lab

• Processing short term disability claims and determining benefits due per the disability plan for the specific client. • Administering state and federal FMLA regulations along with state given benefits. • Professional communication via phone and/or written correspondence with claimants, Clients, co- workers & Team Leads• Training new colleagues and working with existing colleagues to improve claim efficiencies. • Contributing role in a successful implementation and maintaining an above average claim load for an extended period of time. • Successfully completed IAP (Industry Advancement Program) and received promotion directly following completion.