- Assisted students and faculty with technical-related problems via phone calls, emails, the Bomgar app and in person at the Help Desk. - Worked closely with other departments to understand and solve software and hardware issues that occur for students, faculty, and staff, enhancing their digital experience- Managed and resolved issues using 3 Database Management systems.

- Practiced customer service and communication skills in a hands-on setting withhundreds of face to face interactions involving customers of all backgrounds- Engaged with coworkers on a daily basis to coordinate schedules, pleasecustomers, and maintained order in a fast-paced environment- Expanded organizational and time management abilities by restocking resourcesand conducting end of shift responsibilities

- Provided exceptional customer service by assisting shoppers with product selection, answering questions, and offering product recommendations.-Maintained visually appealing product displays, ensured shelves were well-stocked, and re-organized merchandise to maximize store layout efficiency and increase foot traffic.- Worked collaboratively with team members and supervisors to deliver high standards of customer service.