Alaina P. Email and Phone Number

Supervises the completion of the onboarding process and maintaining records for over 1,000 employees.• Plans and conducts at least two job fairs every month to ensure all departments have the necessary staff to perform appropriately• Works closely with the Human Resources Manager and operation managers to maintain compliance of all local, county, and national laws, as well as established organizational standards• Provides terminated employees with a termination letter and sends their information to be processed by corporate to ensure they are terminated in the HRIS system.• Proficient in UltiPro, ABIMM, and all Microsoft Office applications• Conducts and guides over 1,000 employees through their onboarding process ensuring all guidelines are met and are well organized• Explains human resources policies and procedures to all employees• Responds to employee questions during their initial interviews and during their employment with Legends Hospitality.• Pre-screens all applicants that apply online for part-time roles to ensure we are inviting the most qualified candidates to our job fairs• Organizes various employee relation events to ensure all employees are happy and feel welcomed• Organize manager schedules, department phone lists, all stationary orders for departments

• Leads and manages a team of 32+ associates in a 252 room, 4 diamond property while helping to improve overall associate and guest satisfaction• Works closely with Front Office Manager and Assistant General Manager to ensure the department runs smoothly and efficiently• Proficient in Opera PMS hotel software, Guestware, Zingle, and Watson• Performs payroll functions, such as maintaining timekeeping information within Watson and processing and submitting payroll• Makes weekly schedule for Front Office staff• Creates and presents yearly employee evaluations to Front Office team• Orders all Front Office supplies, uniforms, and anything else needed to maintain and provide an exceptional guest experience• Oversees all new hire training completion; Ensures all new hires have completed their training manual and understand and comprehend all they have learned• Assists all departments in servicing the guests during high volume periods (i.e. Bell services, valet services, front desk, and guest service center)• Handled staff disputes, as well as provided staff with corrective actions when necessary

• Supervises daily shift process ensuring all team members adhere to standard operating procedures• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation• Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service• Create and implement all training material for Front desk agents, PBX agents, and Valet Cashiers• Assisting the Front Office manager and Assistant Front Office Manager with the planning, organization, development and direction of the Front Desk Staff to operate efficiently, professionally, and accurately.• Perform end of month inventory in all areas of the Front Office• Work well individually and as a productive member of a team

• Provide all guests with a friendly, accurate and efficient check-in/check-out experience while following the company’s policies and procedures• Compute bills, collect payments, post charges, adjustments and make changes accurately for the guests• Use creative problem-solving skills to resolve guest concerns to provide the highest level of customer service• Provide prompt and efficient customer service for all guests within the resort• Answer telephones using clear and professional language while being knowledgeable of property to answer any appropriate questions• Able to work in a high-pressure environment while maintaining a positive attitude• Knowledgeable of basic resort operations to answer any questions that may arise from guests

General Teller• Manages and is responsible for a cash drawer of $7,000 nightly • Accurately counts and distributes end of shift bank outs to 18 servers per shift• Maintain accounting logs for the restaurant ‘Ohana and bar Tambu Lounge • Audit all receipts ensuring guest count is accurate nightly• Reconcile all terminals and cash handling operations at the end of the business dayHostess (Disney College Program- Internship)• Greet and escort 1,337 guests every shift• Effectively maintaining the on-going performance to make all guests feel special• Operate the computerized seating chart system and POS System• Work well individually and as a productive member of the team• Use creative problem-solving skills to resolve guest concerns to provide the highest level of customer service• Apply verbal and non-verbal communication skills to make all guests feel comfortable• Able to work in a high-pressure environment while maintaining a positive attitude• Apply knowledge of local resources and attractions to provide the best experience to all guests

Responsibilities:-Took accurate and necessary steps to meet the needs of guests and to resolve any food or service issues - Responsible for opening and closing the restaurant, which includes being a key holder - Accurately measure ingredients required for specific food items - Prepare and serve various coffee beverages, smoothies, açaí bowls, and pressed juices - Process customers payments efficiently and provide accurate change- Maintain sanitation, health, and safety standards in all work areas - Perform general maintenance duties, such as mopping floors, washing dishes, wiping counter tops, and cleaning sinks - Quickly unload product shipments and stock coolers and freezers

Responsibilities:- Take accurate and necessary steps to meet the needs of guests and to resolve any food or service issues - Responsible for opening and closing the restaurant, which includes being a key holder - Accurately measure ingredients required for specific food items - Prepare and serve various coffee beverages, smoothies, açaí bowls, and pressed juices - Process customers payments efficiently and provide accurate change- Maintain sanitation, health, and safety standards in all work areas - Perform general maintenance duties, such as mopping floors, washing dishes, wiping counter tops, and cleaning sinks - Quickly unload product shipments and stock coolers and freezers

Responsibilities:- Provided a fun and friendly customer service experience for all guests - Greeted and listened effectively to guests to ensure courteous and quick service - Handled opening and closing procedures - Prepared smoothies efficiently and with a smile - Dealt with customer questions and concerns promptly and with ease - Perform general maintenance duties, such as mopping floors, washing dishes, wiping counter tops, and cleaning sinks - Worked in a team environment

Responsibilities:- Organized, cleaned, and maintained the salon retail display areas - Assisted stylists as needed - Greeted and escorted guests to the appropriate areas of the salon - Answered phones when needed and as directed