Alaina R. Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Assist clients with billing questions, payment requests, and invoices. Review intake documents for pre-approved services, educate clients regarding requirements for approval of requests and escalate discrepancies as needed.• Develop trusted advisor relationships and communicate with internal departments regarding reconciling issues to prepare, review and finalize legal documentation, and complete requests for proposals or engagement letters.• Collaborate cross-functionally to ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system while maintaining confidentiality of sensitive and private information of all clients, associations, and the company.• Handle and accurately document calls to and from clients to assist with account questions, schedule appointments, account inquiries, service issues and grievances. Handle and accurately document calls to and from account managers regarding authorizations, updates, referrals, and accounts pending in our office.

Houston, Texas Area

• Monitored client portfolios, analyzing client performance and recommend programs to drive revenue growth and develop strong presentations and data using Google Workspace to deliver a measurable return on investment. • Managed a large caseload of database, communicating member issues or needs and monitoring screening of members effectively to improve quality and cost outcomes and provided education to members regarding new amenities. • Managed training department, reviewing each trainer's monthly session progress, scheduling weekly team meetings to discuss club progress and discuss different strategies to increase productivity which led to a 10% increase in quarterly sales. • Assisted with client access to fitness application and online portal and conduct outreaches for newly enrolled members to review current and approved services.

Houston, Texas, United States

• Maintained a large caseload of fuel database information, monitored use of customer supplied inventory and maintenance management systems before updating customer information as required and dispatching fuel orders.• Lead and co-manage a portfolio of key accounts for various regions, maintaining and supporting assigned region portfolio and client relationship with a positive, professional attitude and phone etiquette. • Used toolsets and resources to manage and analyze merchant performance and recommend programs to drive revenue growth and deliver a measurable return on investment. • Prepared monthly fuel activity reports using Microsoft excel, word and outlook. for customers and dispatching managers, identifying negative trends, and working to provide solutions to these trends.

• Handled all onboarding of employees, conducting interviews, processing new hire paperwork, training according to state guidelines, reviewed staff hours to prepare weekly payroll reports, and provide benefits overview questions.• Collaborated cross-functionally with internal teams to establish success criteria, served as the primary point of contact for all incoming phone calls, emails and other communications from outside vendors, administrators, and parents. • Prepared monthly budget reports using Microsoft excel, adjusting budget based on inventory and payroll. Identified administrative needs by providing information over the phone, in writing or in person. • Oversaw the planning and implementation of lessons plans for all classes offered to students each semester. Documented student attendance to develop reports for administrators and project managers.

Pasadena, Texas

Trained and practiced with my 13-14 year old team, planned and created team lineups and plays for monthly tournaments. Practices were held at the local High School gym and were once a week with conditioning on Saturday mornings.

Pasadena, Texas

Main responsibilities include but are not limited to, answering phone calls and emails, planning and organizing lessons and topics for each day. Creating and utilizing lesson plans via Adobe and Word. Report to coordinator for any inquiries, concerns or incidents among students as well as submit all important documentation via one drive or outlook. Checking and maintaining a full inventory each month, preparing orders for supervisor, keeping daily track of numbers and records of each student in program, building reports showcasing improvement or other data. Being responsible when coordinator was not present and attending meetings in her place.

Houston, Texas Area

Main responsibilities consisted of planning lessons to teach 3-4 year old classroom. Ensuring all safety policies and procedures are in place. Teaching and helping each child with activities and staying attentive and being interactive at all times. Clean and reorganize everyday once all students have left.

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Activities and Societies: UH Club Volleyball First Generation Graduate

Speech-Language Pathology/Pathologist

Bachelor Of Business Administration - Bba

Minor in Business administration