Alaina Riddle Email & Phone Number

Mars, Pa, Us

Wexford, Pennsylvania

Pittsburgh, Pennsylvania

STATISTICS:2017 • Grew Occupancy 1.1% despite 52,560 room nights added to the immediate market 2016 • Grew ADR 2% despite hotel being in renovation the first 5 months of the year• REVPAR remained flat despite rooms being taken off market for renovation. • Trained and mentored a Sales Manager who is now Director of Sales Compile and direct the preparation of reports pertaining to the operation of the Sales Department to include, lead management system, group booking pace, star reports, monthly forecast and sales budget Establishes sales objectives by forecasting and developing quarterly sales goals, and projecting sales volume Develops strong customer relationships through frequent communication. Maintains sales volume, product mix and selling price by keeping current with supply and demand, changing trends, economic indicators and competitors. Reviews sales and service guest satisfaction results to identify areas of improvement and ensure that a customer recognition program is in effect throughout sales Utilizes a “hands-on” approach to being actively involved and maintaining current accounts; as well as securing, qualifying and following up on new leads Plans and directs sales force activities to maximize profit from all segments of the market  Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications, & establishing personal networks. Mentors and develops Team Members, while monitoring accountability to perform goals in a positive work environment Partner with customers to understand their business needs and objectives Market Plans - Developed yearly and maintained quarterly.

 Solicited, negotiated and booked room sales business Followed up on all completed group room blocks and solicits for future business Prospected daily for new business with 150 phone dials weekly Followed up and distributes appropriately, leads and/or business booked Maintained and updated competitive product offerings and pricing structures Documented all sales calls and client correspondence using correct forms. Coordinated with the appropriate departments in the hotel, resolved any issues, complaints and problems to ensure quality product delivery and customer satisfaction.  Reviewed all upcoming room blocks as well as ensures the distribution of detailed group block documentation to appropriate department heads on a weekly basis. Ensured the proper completion and distribution of all required sales and/or documentation on a timely basis. Conducted weekly outside sales calls and property site tours

Pittsburgh

Solicited, negotiated and booked room sales business Followed up on all completed group room blocks and solicits for future business Prospected daily for new business with 150 phone dials weekly Followed up and distributes appropriately, leads and/or business booked Maintained and updated competitive product offerings and pricing structures Documented all sales calls and client correspondence using correct forms. Coordinated with the appropriate departments in the hotel, resolved any issues, complaints and problems to ensure quality product delivery and customer satisfaction.  Reviewed all upcoming room blocks as well as ensures the distribution of detailed group block documentation to appropriate department heads on a weekly basis. Ensured the proper completion and distribution of all required sales and/or documentation on a timely basis. Conducted weekly outside sales calls and property site tours

Responsible for establishing and maintaining corporate lead generation, negotiation of contracts and maintaining updated competitive product offerings and pricing structures. Worked closely with department heads to execute goals and meetings on schedule, to provide quality product delivery and client satisfaction. Ability to self-monitor performance by assisting in developing and implementing sales goals.

Pittsburgh, Pa

Greater Pittsburgh Area

Wilmerding

Greater Pittsburgh Area

Greater Pittsburgh Area

Bachelor Of Science, Interior Design

Bs Of Interior Design, Radio And Television Broadcasting