Alaina Stephen Email & Phone Number

Melbourne, Victoria, Australia

• Responsible for 9-14 Cabin Crew and 237 - 379 passengers per flight.
• Manage and deliver outstanding service on every flight to achieve Cabin Crew Service Standards targets.
• Supporting and implementing significant change processes in a complex, dynamic and culturally diverse operational environment.
• Manage on-time departures and service recovery.
• Manage the performance and development of Cabin Crew.
• Creating interaction and teamwork amongst Crew and partner areas to improve business performance and customer service delivery.

Sydney, New South Wales, Australia

Facilitating International Initial Cabin Crew and Business and First Class conversion Training at the Centre of Service Excellence Sydney, Melbourne Airport, and Airport West Training Centre. Delivering assessment and coaching participants to standard. Providing feedback to participants in relation to performance while in training. Managing day to day.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Responsible for mandatory quarantine accommodation site, ensuring a safe environment for returning travellers and the multidisciplinary staff working within the site. Provided leadership and guidance to a large and diverse mutli-stakeholder team according with operating instructions, while developing and maintaining a culture reflecting the departments.

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Coral Bay Western Australia

Diving instructor and dive master trainer, responsible for safety and training of new staff and student divers.

Coral Bay Western Australia

Manager of eco marine adventure tour company specialising in full day Whale Shark snorkelling tours. Responsibilities included training of staff including performance management, administration and accounting, DEC compliance and auditing, customer complaints and resolution.

Bachelor Of Environmental Science, Natural Resources Management, High Distinction Average

Certificate Iv In Training And Assessment

Emergency First Responder Instructor

Padi Diving Instructor