Alaina Ackley, Aap, Aprp, Cams, Ncp Email & Phone Number

Highly accomplished professional with 16 years of experience working with state banks and credit unions; expert in fraud analysis and prevention, payment rules and regulations, end-to-end payment system management, and team development.♕ Proven achievement delivering valuable insights, leading analytical projects, and advising on process improvements; approach challenge with innovation and ambition.♕ Demonstrated excellence in developing fraud and risk strategies for specific and broader locales. Conceptualize a course of action for the company to approach fraud-related activities as well as complete end-to-end analysis that allows the firm to better identify the bad actors on the platform and improve the experience of good users.♕ Stellar record of managing the ACH/payment ops team, payments CS resources, and payments onboarding team Identify process pain points and work with product and other teams/resources to define process improvements or product enhancements to drive automation.♕ Intuitive leader influencing and engaging staff across the company, partnering with the product, technical, and analytics teams to establish goals and build strategic programs. ♕ Teach others about payments and trends within the industries and define key metrics and reports on financial performances with impeccable timing, accounting for all deadlines, timelines, and quality expectations.♕ Tactful communicator with interpersonal strengths leveraged to drive team collaboration, liaise with internal and external stakeholders, promote transparency, and communicate complex concepts to non-financial audiences.Career Accomplishments: ✔ Prevented dispute write-offs by one-third year-over-year and improved member interaction.✔ Led the design and implementation of fraud rules to reduce criminal activity while enhancing member experience; prevented $80K in fraudulent attempts in Q3 2021.✔ Collaborated with senior executives and program managers to assess challenges, identify opportunities, mitigate risks, and advance financial initiatives for multiple programs with millions in annual revenue.✔ Championed fraud prevention on debit cards, writing tailored fraud rules thus saving $100k in 2021; managed potential fraud across multiple payment channels and introduced a training program for debit card fraud.

Listed skills include Bank Secrecy Act, Banking, Internet Banking, Commercial Banking, and 15 others.