Alaina Alexander Email & Phone Number

●Oversee daily operations while delivering leadership & professional developmentto establish a high-performance customer-first selling team providing excellentcustomer service with expert product knowledge.●Collaborate with Store Manager to grow/develop new business through grassroots and social media, and recruit, interview and onboard new employees. ●Ensure staff are properly trained in store procedures, visual brand standards and supplementalknowledge in compliance with both FDA and operational guidelines.●Supervise staff interactions with customers to identify 5 Star engagement behaviors and where mentoring and guiding will impact performance. Provide clear feedback and coaching toincrease knowledge/skills and ensure sales opportunities and metrics are met.●Drive brand loyalty and repeat business by developing trusting relationshipswith customers across Houston area and ensure any issues are promptly addressed and properly resolved.●Monitor payroll and reports, conduct cycle counts, zero on hand, and file incident reports to maintain inventory control/loss prevention, limit shrink, and maximize business operational strategies.●Create and implement strategic visual merchandising, including assembly and installation of fixtures and displays, organizing the store, and adjusting planograms to best market supplements and launch new products.●Handle supply/fixture ordering and any facilities and maintenance issues.Select Achievements●Assist additional stores in district with training as needed. Consistently recognized by Store Managers and customers for outstanding customer service and product knowledge.●Contributed to store recognition in achieving the highest average sales in the district amongst 15 stores (2018-2021)

Took time off from work during a high risk pregnancy to single handedly plan my own wedding, from negotiating price points, arranging services, coordinating duties, to overseeing setup. Used my artistic and printmaking skills to create invitation packets, keepsakes, centerpieces, and decorations keeping the budget under $5,000 for a guest list of 200. I am grateful to my friends and family that did hair, makeup, and BBQ and said it was the best wedding ever.

●Hired as Customer Support Specialist (2009) and rapidly promoted to Training Assistant (2010) before accepting promotion to full time Quality Assurance & Training team (2011) to oversee training, development, and quality strategy & initiatives for call center with 1000+ remote employees.●Draft and deliver effective training to 400+ specialists with clear objectives across process information, customer experience, and systems utilization to ensure employee success. ●Coached specialists and translated complex information into easy-to-understand language/concepts to empower employees and build confidence to work independently.●Assisted in scheduling, prioritized & completed administrative tasks, and handled escalated customer issues.Select Achievements●Trained 400+ employees biannually. Increased customer service reviews after revamping training materials into easy to digest information.

●Facilitated customer service experience for global shipping provider, managing questions for accounts regarding rates, transit, customs paperwork, and account maintenance.●Delivered superior customer service and resolved customer issues/complaints while answering up to 120 calls daily to meet Service Level Agreements.Select Achievements●Consistently achieved 98% in performance and quality during employee reviews determined by customer satisfaction ratings, team support, and individual contributions/achievements.●Handpicked to provide account management for high-profile clients after earning high scores on customer satisfaction surveys.●Awarded Certificate of Excellence for exceptional performance, focus, and team collaboration (2008).

●Demonstrated leadership, organization, accuracy, and time management skills while training and managing seven employees across shipping & receiving, freight processing, and special orders.Select Achievements●Awarded multiple A Cut Above distinctions for performance excellence.●Led team to receiving award for attaining high inventory scores (2006).

Herbalism/Herbalist

Associate’S Degree, Pre-Pharmacy Studies/Biology/Chemistry, Summa Cum Laude

Activities and Societies: Phi Theta Kappa

English/Creative Writing/Dance

High School, Magna Cum Laude

Activities and Societies: National Honor Society, Treasurer of Philosophy/Humanities Club and Dancescope.