I serve, support, and supervise 16 managers who, in turn, supervise over 300 total employees at 16 branch locations across St. Louis County.

I hired, trained, evaluated, coached, scheduled, and supported a staff of more than 20 people. I maintained and enhanced the physical branch by communicating with facilities for repairs and projects and selecting new furnishings for patron and staff use. We are a single service point branch, so I advised staff on circulation, programming, technology and reference services.Customer service is a large part of this position and I responded to patron suggestions and complaints in a quick and diplomatic manner.I enjoy contributing to branch and system-wide policy development and see to it that the branch and staff are supportive of new policy decisions.During this period, the branch underwent a major renovation. I was involved in the planning process, and helped direct activities to ensure the successful closing and reopening of the branch.

I worked in the access services department of the Law School Library. My duties in this position included:Managing all aspects of Inter-Library loan and MOBIUS borrowing and lending for the law library. I also performed intermediate level Millennium tasks such as updating the hours-open and loan rule determiner tables. Staffed the service desk and provided patron services.Implemented procedures and monitored special services such as faculty research accounts and study carrel reservations.Participated in marketing activities.

Instructional Materials Center Supervisor: Manage and train 6-10 part time student employees. Provide patrons with information and assistance for this library collection. Handle patron concerns and issues. Maintain, update, and add resources to Kent Library's holdings in this area.Reference Associate: Assist patrons with research and information literacy needs. Demonstrate use of library resources such as databases, online public access catalog and traditional print materials.Special Projects: Supervised and compleated a major, physical shift of the library's general, reference and government documents collection, a large logistical and staffing problem-solving opportunity. Hired and trained an additional 15+ student employees. Gave input to space planning and time lines.Copywriting, event hosting, and promotions for Kent Library's publicity committee and other special events. Produce promotional materials for Kent Library in cooperation with a graphic designer.

Provided outstanding patron services at the circulation, children's, and reference desks. Substituted on the library system's bookmobile. Also participated in yearly library inventory.

Liaison and proof delivery person for account executives, ad designers, and clients.