Alaina Faiello Email & Phone Number

As a consultant, I provide program and project management services in the learning and development space on a contract basis. I work with professional services firms to help identify their project needs and deliver results in a timely manner.

I apply my innovative and technical knowledgebase to developing critical solutions and delivering direct support to 20K national members. I institute technology, streamline processes and workflows, and critical learning programs that add value and elevate organizational perception and public image. Impactful Highlights:✓ Source, coach, and performance manage 3 high-performing personnel and multiple contractors supporting 88 geographically dispersed chapters and contributing to the… Show more I apply my innovative and technical knowledgebase to developing critical solutions and delivering direct support to 20K national members. I institute technology, streamline processes and workflows, and critical learning programs that add value and elevate organizational perception and public image. Impactful Highlights:✓ Source, coach, and performance manage 3 high-performing personnel and multiple contractors supporting 88 geographically dispersed chapters and contributing to the financial security of 90M American families.✓ Principle strategist orchestrating organizational restructuring, rewriting organizational by-laws, and serving as trusted advisor and consultant to 18 national board member volunteers and industry leaders.✓ Key Projects: Execution of 3 National Conferences, Implementation of popular NED Talk series, Vendor Contract Analysis for cost savings, Conference Platform Upgrade, Data Analytics adoption for decision making, Core Data Team mobilization, and transition to Digital Learning Programs and Virtual Events. Show less

Orlando, Florida Area

In this role I identified gaps in business processes and procedures to craft solutions to close those gaps and reduce risk to the organization. Analysis of the role and my strengths quickly redirected the focus to major partner relationship management and key partner retention and satisfaction.Impactful Highlights:✓ Acquired digital contracting tool to expedite partner agreements and eliminating a paper heavy and antiquated process to elevate partner-customer experience.✓… Show more In this role I identified gaps in business processes and procedures to craft solutions to close those gaps and reduce risk to the organization. Analysis of the role and my strengths quickly redirected the focus to major partner relationship management and key partner retention and satisfaction.Impactful Highlights:✓ Acquired digital contracting tool to expedite partner agreements and eliminating a paper heavy and antiquated process to elevate partner-customer experience.✓ Accelerated corporate engagement in organizational programming and events for improved community awareness. ✓ Skillfully applied business development and relationship building techniques to growing marketplace penetration and organizational image. Show less

Uniquely designated as primary point of contact for SAP practice projects in direct partnership and collaboration with executive leadership to determine project budgets and allocate resources. Constructed customized solutions and education to an array of clients with diverse learning and development needs.Impactful Highlights:✓ Guided crossfunctional project teams of 10-15+ SMS in the successful and timely delivery of 20+ concurrent eLearning and webinar projects with full management… Show more Uniquely designated as primary point of contact for SAP practice projects in direct partnership and collaboration with executive leadership to determine project budgets and allocate resources. Constructed customized solutions and education to an array of clients with diverse learning and development needs.Impactful Highlights:✓ Guided crossfunctional project teams of 10-15+ SMS in the successful and timely delivery of 20+ concurrent eLearning and webinar projects with full management and responsibility for $5M annual budget.✓ Hand-picked for major projects and tapped for senior management based on consistent high performance and project success. ✓ Key Projects: $1.3M Cost Savings through renegotiation of vendor contracts, Major Client Relationship renewal and retention, $3.5M Independence, Ethics, & Compliance Annual Program development and launch (audience of 50K), and SMS Internal Learning & Development Course. Show less

Orlando, Florida Area

Impactful Highlights:✓ Quickly promoted from Advisory PMI role through prompt assimilation to each project manager’s style and preference while outperforming on all learning and development functions.✓ Optimized learning project activities and volunteered for every available additional opportunity.✓ Maximized project outcomes in support of 15 departments across 10 concurrent learning and development projects.

I administered the logistical and operational processes of 9 North American HQ conferences and regional conferences while also delivering 3 executive development programs. Promoted from Membership Development Manager role after boosting membership by 30K+ and retention rates by 83% through fully leveraged corporate relationships. Impactful Highlights:✓ Led rotating 35+ member volunteer event committees in producing seamless regional educational conference events.✓ Authored and… Show more I administered the logistical and operational processes of 9 North American HQ conferences and regional conferences while also delivering 3 executive development programs. Promoted from Membership Development Manager role after boosting membership by 30K+ and retention rates by 83% through fully leveraged corporate relationships. Impactful Highlights:✓ Led rotating 35+ member volunteer event committees in producing seamless regional educational conference events.✓ Authored and evolved conference content to meet the professional development needs of 500+ target audience.✓ Engaged conference application development and implementation to streamline and enhance attendee experience with cutting-edge technology while simultaneously reducing paper and print material costs. Show less

Work in conjunction with Chapter Support department to develop and manage onsite the annual Leadership Conference as well as Chapter Leader Training webinars through the WebEx Training Center. Served as Project Lead for the conference in 2012 which supported the highest number of attendees and chapters represented. Responsible for the development and coordination of membership recruitment and retention initiatives.Develop and implement membership recruitment and… Show more Work in conjunction with Chapter Support department to develop and manage onsite the annual Leadership Conference as well as Chapter Leader Training webinars through the WebEx Training Center. Served as Project Lead for the conference in 2012 which supported the highest number of attendees and chapters represented. Responsible for the development and coordination of membership recruitment and retention initiatives.Develop and implement membership recruitment and retention plans, including coordination of promotional/marketing initiatives with ongoing monitor of results against performance metrics to achieve desired results.Manage and develop specialty audit activities including specialty newsletters, directories, and other services. Assist in developing new specialty target groups.Develop business impact metrics, monitor performance against those metrics included analysis and interpretation of data and establishment of recommendations based on results.Working with relevant stakeholders to establish needs and develop projects and programs designed to meet the business needs.Assist in the development and management of annual budget for projects and programs including ongoing monitoring and reporting of budget to actual data.Provide direct support to Specialty Interest Groups volunteer leadership. Show less

Graduate Nurse Coordinator:Facilitated communication interaction for GN process (first point of contact).Scheduled interview appointments for GN Recruiter and coordinated with Nurse Managers.Ancillary Recruiter (Promotion): Interviewed, processed, evaluated and recommended for employment, applicants to fill vacant positions for assigned areas.Served as liaison between departmental manager and applicants to complete the pre-employment process.On… Show more Graduate Nurse Coordinator:Facilitated communication interaction for GN process (first point of contact).Scheduled interview appointments for GN Recruiter and coordinated with Nurse Managers.Ancillary Recruiter (Promotion): Interviewed, processed, evaluated and recommended for employment, applicants to fill vacant positions for assigned areas.Served as liaison between departmental manager and applicants to complete the pre-employment process.On boarding Specialist (promotion): Employee communication process at the 30-90-180 and 1 year anniversary of new hires.Prepared reports for HR Management and Retention Strategist as needed. Show less

Assist in site selection, office administration, sales co-ordination.Help client plan meeting/event within the company’s desired budgetManage and coordinate the company's Relationship Marketing EventsInitiate new client contact and marketing developmentDevelop proposals for various companies’ meetings/events and assessing client’s needs and wants for specific meetings/eventsOrganize telemarketing and direct mail marketing