Alaina F. White Email & Phone Number

Detroit Merit Academy

• Serves as main coordinator of the student data management system to input student data and maintain accurate records
• Establishes and maintains automated records and files; generates and distributes computerized reports related to the master schedule and student information
• Processes new enrollments and student withdrawals, including documentation, school records and CA-60 files
• Assists in the creation of the master schedule, including teacher assignments, student course requests, class rosters and performing schedule changes
• Coordinates course registration and elective options for current and incoming students

Farmington Hills, Michigan, United States

• Provides secretarial and administrative assistance to the owner with tasks including: mileage and travel reports, appointment scheduling, making copies, faxing documents, and maintaining accurate personnel paper and.
• Liaising with over 30 internal and external clients and dealing with all incoming inquiries and requests in a timely manner to ensure client expectations are met.
• Completed special projects including: creating revenue reports, updating vendor files, making monthly data reports, booking corporate travel arrangements for special events.
• Facilitates consistent contact with clients through designing and sending newsletters and updating contact lists.
• Prepared, proofread, and formatted all correspondence.

Detroit, Michigan, United States

• Passionate and experienced photographer of over 10 years solely focused on capturing the beauty of life's moments all while providing excellent client satisfaction to over 20 clients.
• Collaborates with clients to develop and curate engaging monthly content for Instagram and Facebook using captivating photography, graphic design, and storytelling.
• Provide photographic services in a wide variety of areas, including special events, portraiture, fashion, and conceptual shoots.
• Effectively collaborated with variety of personalities and work styles while building rapport with clients resulting in repeat business.
• Fulfilling project requirements; delivering photos to clients for review and approval.

Detroit, Michigan, United States

• Specialized in communicating with 150+ customers daily via strong verbal and written communication via multiple computer programs in a fast-paced environment.
• Provided customers with QuickenLoans.com mobile and website navigation and support.
• Assisted clients with resolving questions or complaints regarding loan processing/servicing and forwarding them to the departments involved for further management.
• Maintained and built relationships with 150+ customers daily, providing exceptional customer service and effective problem resolution which translated to a customer satisfaction rating score of 97%.
• Created problem-solving techniques to come up with solutions for clients in deeply stressful situations.