Alain Avakian Email and Phone Number
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As the Chief Technology Officer of Loadsmart, I lead a team working to fearlessly reinvent the future of freight and help shippers, brokers, and carriers to Move More with Less. Pairing logistics technology with deep industry expertise, our best-in-class platform and custom solutions fuel business growth, simplify operations, and increase efficiency for carriers and shippers alike. I have a history of providing the technology vision, strategy, and leadership to steer organizations through rapid growth, successful IPOs, acquisitions, and beyond. Highlights of my career:● Led transformation of Appetize by modernizing and optimizing the platform, reducing R&D costs, and growing the operations and engineering teams, which contributed to a successful acquisition in 2021. ● Initiated a transformation of Blackline’s technology organization and platform to support rapid growth and ensure exceptional service to its 2,000+ clients (including more than half of the Fortune 500) which was instrumental in the company’s successful IPO in October 2016.● As one of the first employees of Rent.com, provided the technology leadership to take the company from a struggling startup to an industry leader and innovator. Helped steer the technology organization through 2 acquisitions (first to eBay and then to TPG/RentPath).● As an early employee of Stamps.com, built the website under a very aggressive timeline, enabling a successful IPO and a second public offering later that same year.● Joined CitySearch as an early-stage startup and helped to build the technology stack from the ground up, resulting in a successful acquisition and IPO.Known for my collaborative and business-oriented leadership style, I am committed to motivating employees by making their contributions to the organization clear. My teams have worked harder because they see why their efforts are so important. I have a reputation for attracting and retaining top talent, maintaining exceptional retention rates even through difficult acquisitions and transitions.
Loadsmart
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Chief Technology Officer (Cto)Loadsmart May 2022 - PresentChicago, Illinois, UsIn 2022, I joined Loadsmart, a logistics solutions provider automating how freight is priced, booked, and shipped. Whether through digital brokerage, freight procurement tools, dock scheduling software, truck management software, managed transportation services, freight and network optimization, or custom solutions, our shippers and carriers move more with less. -
Chief Technology Officer (Cto)Appetize Sep 2018 - Apr 2022As the CTO of Appetize—a modern point-of-sale, inventory, and analytics company transforming how enterprises manage and process guest transactions at scale—I led a transformation that modernized the technology organization and drove measurable improvements in team capabilities, platform performance, and customer retention/expansion. Appetize’s innovative platform is trusted by some of the largest and highest volume businesses in the world, including sports and entertainment properties, education campuses, theme parks, travel and leisure sites, and restaurants and national chain brands. My contributions were instrumental in the company being acquired by SpotOn in 2021 for $415 million and include:► Reduced R&D costs and platform complexity while improving performance. Created a unified backend, schema, and Android on a single platform for all customer segments and modernized the backend codebase into a clean API-first architecture with microservices. ► Enabled platform scaling and innovation as the company experienced rapid growth in the sports and entertainment market while adding restaurant, retail, and amusement park verticals. The platform powered some of the world’s top enterprise brands, including professional sports teams and Disney theme parks. ► Raised the bar on operations and engineering talent while growing team to a peak of 270 people with 50% contracted resources in South America and Eastern Europe. Rebuilt the organizational, compensation, and advancement structures. ► Increased quality of releases by introducing automated testing, performance testing, stress testing, chaos testing, and endurance testing.► Elevated reporting capabilities by implementing a data warehouse built on Snowflake, which accelerated reporting from 24 hours to 5 minutes and increased performance of reports by 600%.► Acquired by SpotOn in September 2021 for $415M.
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Technical Advisory Board MemberQless, Inc. Jun 2017 - Dec 2021Pasadena, Ca, UsA founding member of the Technical Advisory Board, I steered the technology vision and strategy for the world’s leading queue management platform. QLess is an award-winning company disrupting the customer experience, wait management, and mobile check-in industry with growth of more than 50% YOY. Clients span 5 continents and include multinational corporations as well as government offices in 35 U.S. states. My role included advising on technology architecture, budgeting, and technology personnel issues. -
Chief Technology Officer (Cto)Blackline Mar 2014 - Mar 2017Woodland Hills, Ca, UsIn 2014, I joined BlackLine, a leading provider of cloud-based accounting software that replaces manual, labor-intensive finance and accounting processes with an SaaS solution used by hundreds of clients, including Big Four accounting firms and Fortune 100 companies, across virtually all industries, company sizes, and geographies. As the CTO, I led a transformation that stabilized the technology organization and drove measurable improvements in team capabilities, platform performance, and customer retention. These improvements were instrumental in the company’s successful IPO in October 2016. Notably, I:► Significantly grew the Operations and Engineering departments, expanding total team from 35 to 190 people, including an offshore contract team of 70 resources. ► Established a forward-looking organizational structure that encouraged continuous development. Instituted new compensation and advancement structure with several levels of progression for each role. ► Increased platform performance 45% by introducing a robust QA process, monitoring services, and new SSD storage devices that eliminated performance bottlenecks. ► Achieved 98% customer retention. Monitored client forums, created open portal (trust.blackline.com) to provide full transparency of the platform, and built revolutionary solutions including a home-grown reporting engine, near-real time data warehouse, and a custom grid with patented technology.► Enabled scaling of platform as the company experienced 140% growth in user base and 150% growth in clients (with more than 50% of all Fortune 500 companies). Maintained 99.999% planned uptime and 99.986% total availability. ► Achieved ISO 27001 certification and successfully passed every ISO 27001, SOC1, SOC2, and SOC3 audit.► Reduced production deployment from 14 hours of planned downtime to 20-minute live deployment with no downtime.► Delivered quarterly presentations to Board of Directors and annual presentations at user conferences. -
Chief Technology Officer (Cto)Rent.Com Jul 2011 - Jan 2014Atlanta, Ga, UsAs the Chief Technology Officer (CTO) of Rent.com from 2011 to 2014, I provided senior technology and business leadership, focusing on driving innovations that directly impact the bottom line. With a team of 55 employees, including 6 offshore QA engineers, I:► Catapulted EBITDA and gained coverage in media outlets (TechCrunch, Wall Street Journal, and others) by leading a comprehensive UI redesign, becoming one of the first companies to use responsive design techniques. Gained 60% increase in key metrics from mobile and 25–40% elsewhere.► Retained 98% of technology staff through tumultuous second acquisition in 2012. Worked tirelessly to keep team intact and raise morale. ► Increased traffic and engagement by moving user registration process deeper into the site. Increased new visitor average duration, pages per visit, and bounce rate by 30%+.► Achieved 40% annual savings by renegotiating all vendor contracts (Google Maps, Oracle RAC, Data Centers, PBX, licenses and SaaS products) and transitioning to a new CDN that performed better in all tests at one-third the cost. ► Optimized website and email campaigns to increase site speed to <2 seconds for all pages, gain 40% increase in SEO traffic and drive 30% more site visits by the target audience.► Led the disengagement and integration of key backend financial systems, email, SEM platform, and various infrastructures following the second acquisition in 2012.► Performed internal auditing exercise for SOX and PCI compliance, and then shored up weak areas prior to a successful first-round audit by Deloitte & Touche.► Launched completely redesigned iPhone and Android apps.The company was acquired by TPG/RentPath in 2012. -
Senior Manager, Technology | Principal Architect: Technology Leadership, Business EnablementRent.Com, Ebay Inc Feb 2007 - Jul 2011San Jose, Ca, UsIn 2007, I was promoted to manage the entire technology organization for Rent.com and serve as a member of the senior leadership team. With a team of 40 employees across business intelligence, database, systems administration, information technology, user interface, engineering, and quality assurance teams, I:► Drove collaboration across eBay organizations through frequent strategic discussions with CTOs of Marktplaats (Amsterdam), eBay Mobile (Germany), and eBay Classified. ► Enhanced data warehouse and deployed Oracle RAC to reduce database load.► Improved scalability, performance, and automation by creating virtual private cloud, which made resources available on demand and eliminated many manual processes. ► Enabled metrics-driven website changes with minimal risk by creating an internal multivariate platform based on the Taguchi methodology. This platform allowed for testing and careful monitoring of changes to increasing numbers of users.► Contributed to capturing the small property market by launching 2 iterations of a new business model, living side-by-side the primary success-based business model. ► Re-architected the backend using SOA approach, creating an API that was first used to launch iPhone, Android, and Blackberry apps, then later used by the site frontend. -
Principal Architect | Sr Software Engineer | Senior Manager: Technology Startup Growth/LeadershipRent.Com Jul 2001 - Feb 2007Atlanta, Ga, UsWith two friends, I took over the struggling Viva.com in 2001. Within 3 months, we re-architected and re-platformed the site, and then rebranded the company as Rent.com, going nationwide shortly thereafter. Key achievements:► Built the engineering team to 30 employees.► Architected and developed the search engine for Rent.com, which was still in use 12 years later.► Saved millions of dollars and maintained the agility of a startup by creating a customer support tool for the growing sales and customer service teams.► Created and launched a new vertical, which quickly grew in visitors and registered accounts. The company was acquired by eBay for $435M in 2005. -
Senior Architect | Senior Software Engineer: Startup Software Development, Revenue GrowthStamps.Com Apr 1999 - May 2001El Segundo, Ca, UsIn 1999, I joined Stamps.com (then a startup) and built the website with a very aggressive timeline as the company headed for an IPO. Additionally, I:► Introduced a second revenue stream for the company by architecting and building a secure and full-features shopping cart.► Achieved 99.99% uptime through a highly scalable architecture, and sustained traffic levels through an ad on AOL’s homepage.The company raised $65M in an IPO in June 1999 and $355M in a secondary public offering in December 1999. -
Architect | Senior Software Engineer: Startup Technology Development, Software EngineeringCitysearch/Ticketmaster Apr 1996 - Apr 1999West Hollywood, Ca, UsIn 1996, I joined CitySearch (then a startup) and helped build the technology stack from the ground up. Over 3 years, I architected and developed software for several versions of the city guide. Notably, I:► Led engineering teams in architecting and developing the first version of CitySearch, which went nationwide and gained traffic to become the #1 destination for local information.► Rearchitected the entire site using Java and wrote the search engine that powered the second iteration of CitySearch in C.The company was acquired by TicketMaster Online for $260M and raised $98M in an IPO in December 1998. -
Senior Software EngineerTci/And Interactive Aug 1995 - Jan 1997During my two years as a senior software engineer (Unix/Perl/C) and architect at AND Interactive, a division of TCI (now Comcast), I developed website prototypes for clients such as NBC Healthline and @Home.► Co-founded and served as sole engineer of Disinfo.com, an alternative news and culture destination that went on to win an award in the first Webby Awards. Acquired by Razorfish in 1999.
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Project Manager | Lead Software Engineer: Software Development, Cost SavingsPackard Bell Dec 1992 - Aug 1995Nijmegen, Netherlands, FrIn this role, I developed software for Packard Bell service centers and saved the company $3M.
Alain Avakian Skills
Alain Avakian Education Details
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California State University, NorthridgeComputer Science -
California State University, NorthridgeMathematics
Frequently Asked Questions about Alain Avakian
What company does Alain Avakian work for?
Alain Avakian works for Loadsmart
What is Alain Avakian's role at the current company?
Alain Avakian's current role is Chief Technology Officer (CTO): Transforming businesses, accelerating growth, and powering market-leading products and solutions.
What is Alain Avakian's email address?
Alain Avakian's email address is al****@****ine.com
What is Alain Avakian's direct phone number?
Alain Avakian's direct phone number is +181874*****
What schools did Alain Avakian attend?
Alain Avakian attended California State University, Northridge, California State University, Northridge.
What skills is Alain Avakian known for?
Alain Avakian has skills like Agile Methodologies, Software Development, Databases, Saas, Cloud Computing, Linux, Scalability, Start Ups, Strategy, Web Applications, Apache, Mysql.
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