Alaina Vaughn, Mba Email & Phone Number

Brevard County, Florida, United States

Catering Operations Manager for SSA Group at the Brevard Zoo

• Execute all events for the following associations: - Space Transportation Association - Cyber, Space, & Intelligence Association - Strategic Forces Association• Meetings range from unclassified to TS/SCI/SITK• Track registrations and clearance submittals for meetings• Coordinate with meeting venues to arrange A/V, room set-up, and catering• Work closely with the President of the associations and team to manage email flow relating to events. The Event Manager handles about 70% of the email flow for all associations.• Responsible for implementing and managing administrative projects across the team • Manage the President of the Association’s calendars and upcoming external event obligations

Titusville, Florida, United States

● Conducted site visits for both contracted and potential bookings● Communicated exceptionally with clients about all details of the events to ensure events exceeded client expectations ● Prepared Banquet Event Orders (BEOs) and additional supporting event documentation (i.e. invoices, contracts, etc) using Caterease and Salesforce ● Communicated regularly with operations departments to ensure the accuracy of catering and event agenda execution; Orchestrated pre-con(s) and post-con(s) as necessary ● Anticipated all client needs, responding in a prompt and courteous manner ● Coordinated all payments, deposits, and billing per a signed agreement with the client

Newport News, Virginia, United States

● Provided support for all events, conferences, and meetings; including audiovisual, registration, payment collection, organization of conference handout materials, and taking meeting minutes regarding event discussions● Used Caterease software to create Banquet Event Orders (BEOs) ● Made on-site changes to program agendas, registrations, and other adjustments as needed ● Assisted the conference director with the management of restricted vs. unrestricted funds and collection of discretionary funds for each event ● Created web pages using the Drupal Content Management System to support all conferences and meetings● Acted as a secondary to Event Services Tour Coordinator● Was the SME on Zoom Meetings and created and moderated all Zoom Webinars for the Lab, providing training and support when needed● Created floorplans and manage the floorplan program "All-Seated"● Worked as a moderator during high-stake meetings to ensure the success of the event ● Created all online registration pages for events that adhere to the lab's security protocols and manage the back-end of the registration system● Created all event related social media posts via Twitter and Facebook, resulting in hundreds of impressions, increased registrations for public events and increased exposure for the Lab's private events

Hampton, Va

● Supported 300 events a month ranging in attendance from 10 attendees to 2,000 attendees ● Managed and oversaw 14 different event spaces within the conference center ● Was responsible for maintenance and management of the online meeting room reservation system to ensure accurate booking information ● Aided with the physical conference room setup of tables and chairs, AMX a/v equipment, power cords, supplies, and coordination with the catering department ● Was responsible for 3 digital marquees, their content, and reporting on their use● Maintained conference computers and safeguarded equipment for IT Security compliance● Provided presentation support when needed, such as videoconferencing, webinars, teleconferencing, virtual classroom, and collaboration technology

Colorado Springs, Colorado Area

● Responsible for direct business-to-business sales of exhibitor booth space and other Glazier marketing services ● Prospected for new customers and generated leads of potential B2B customers via cold calling● Assisted with marketing collateral creation such as email, print, and digital pieces ● Regularly report sales initiatives, revenue projections, and growth plans ● Programs used: Zoho CRM, SalesForce, MailChimp

Colorado Convention Center

• Worked in a team-based atmosphere that is always positive and encouraging• Managed all inquiries and RFP submissions in Cvent for the venue • Generated group business from my specific client segments (i.e. Dance/Cheer Groups, State/Governmental Groups, Banquets, and Graduations)• Wrote and negotiated contracts on a daily basis• Worked to develop relationships with clients to achieve their needs while providing excellent customer service• Supported the marketing manager by running our social media accounts and updating our website listings• Spearheaded the Employee Relations Committee organizing opportunities and events for staff to participate in

Colorado Convention Center

•Evaluated, verified and processed prospective clients while keeping an accurate database •Identified, cultivated, and managed relationships with clients and community partners within my designated segments•Maintained various data spreadsheets•Assisted the marketing manager with our social media pages, websites, and marketing reports•Spearheaded the Employee Relations Committee organizing opportunities and events for staff to participate in

Granby, Co

• Assisted group leaders with pre-conference planning, managing groups according to contracts, and post-conference evaluation • Collected and processed conference-related information, lodging details, and special needs requests • Managed group check-in and out processes with the front desk staff• Acted as a tactful liaison between group leaders, conference staff, and other departments • Booked room blocks and event space for events

• Negotiated contracts for use of venue• Responsible for billing associated with events• Coordinated risk management assessments • Managed all pre-planning and day of event logistical coordination• Worked cooperatively in a diverse environment

Doctor Of Philosophy - Ph.D., Industrial And Organizational Psychology

Executive Certificate, Industrial And Organizational Psychology

Master Of Business Administration (Mba)

Activities and Societies: The National Society of Leadership and Success - Member

Bachelor'S Degree, Sports And Entertainment Event Management

Activities and Societies: Alpha Sigma Tau Sorority, Johnson & Wales Hospitality Professionals, Pollstar 2014