Alain Ewane Email & Phone Number

Taneytown, Md, Us

Taneytown, Maryland, United States

Firewall, Router, Switch configuration and Installation.Acccess point troubleshooring and repair.LAN, WAN Troubleshooting and repair...Phone line, Computer and Server breack and fix.

Taneytown, Maryland, United States

• System administration and end-users support with Unigy Management System (call manager) • Performed end user moves, adds, changes, deletes within the Unigy Management System.• Supported many of our customers such as Freddie Mac, Fannie Mae, Troweprice, Vanguard, Federal Home Loan Bank, CapitalOne …• Performed daily VoIP system Health checks for system availability.• Worked collaboratively and partnered with various IT staff and vendors.• Worked outside of typical business hours such as on weekends and evenings.• Installed, maintained and supported IPC’s suite of Products, Network and services as well as IPC supported OEM products.• Provide remote technical assistance to field technicians on various projects such as new circuits turn up, APs (Access Points) and Retail Equipment Installation for customers such as US Bank, CVS …• Provide step-by-step instructions to troubleshoot and resolve hardware, network and voice related issues to resolution.• Mentored and trained new team members.• Used Field Point (FP11) Ticketing systems.

Baltimore, Maryland Area

-System administration and end-users support with Unigy Management System (call manager) Performed end user moves, adds, changes, deletes within the Unigy Management System.-Supported many of our customers such as Freddie Mac, Fannie Mae, Troweprice, Vanguard, Federal Home Loan Bank, CapitalOne …-Performed daily VoIP system Health checks for system availability.-Worked collaboratively and partnered with various IT staff and vendors.-Installed, maintained and supported IPC’s suite of Products, Network and services as well as IPC supported OEM products.-Mentored and trained new team members.-Install, maintain and support IPC’s suite of Products, Network and services as well as IPC supported OEM products

Taneytown, Maryland, United States

Two to three times a week, assisting companies on various projects such as Network Routers, Switches and Firewall installation. Working with remote Engineer to turn up, interconnect network devices, problem isolation and remediation- Cisco 1900, 2900 Series Routers Support the Installation and Turn-up in Data Center- Riverbed, Edgewater EdgeMarc 4550 series ESBC Routers Support the Installation and Turn-up- Juniper Routers Support the Installation and Turn-up,- WAP installation, Internet DSL troubleshooting and remediation- Demarc extension, phone line troubleshooting and repair- Video conferencing system installation and Configuration. Cisco IP Phones installation- Setup AnyConnect remote access SSL VPNs using Cisco ASA 5505 behind a Comcast Modem Router

Baltimore Metropolitan Area, Maryland, United States

-Provided first and second line maintenance on ATM machines.-Provided installation, repairs and preventive maintenance on ATM to assure continuity of customer operations and high level of customer satisfaction.-Performed back-office work involving troubleshooting and repairing of WAN link and replacement of network devices such as modem, Cisco router, and router interfaces. -Physical cabling, IP addressing, configuring and supporting TCP/IP.-Mentored and trained new team members.

Largo, Md

In class training twice a week for CCNA exams preparation.

Douala I, Littoral, Cameroon

-Coordinated, managed and executed proactive and reactive maintenance activities that required higher level of operation than the one offered by the 1st level operations.-Ensured that services provided to customers were continuously available and performing to service level agreement performance levels. -Transmission Network daily alarm monitoring and corrective action for clearing alarms.Alarm Troubleshooting and Corrective action for TX/ Radio Network from DSMX2/34 Siemens.-Managed TX Equipment migration as per demand on project.-Generating all reports to Company Management and managing day-to-day support Activities.

Bachelor'S Degree, Computer Systems Networking And Telecommunications

Telecommunications Engineering

Bachelor'S Degree, Physics

Physics