Alain Salomon Sanchez Tellez work email
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Alain Salomon Sanchez Tellez personal email
> Aftersales manager at General Motors de Mexico, working hard to help dealers improve service retention, customer satisfaction, parts sales, etc. As an example, my district is rated top 2 in service retention (result of Dec 18).> Consultant skills, as well as author of three books from my 15+ years experience; I would be glad to help your business to increase results acting as productivity / improvement manager.> Diploma courses professor.> Service Manager for Honda de México, responsible for increasing return to workshop ratio, B&P program coordination and DMS start up.> Service Manager for Nissan Latinamerica & The Caribbean, responsible for program implementation that lead to increase CSI [Customer Satisfaction Index], as well as service training, Body and Paint management, service retention increase, service workshops infrastructure, DSI [Dealer Standard Improvement] implementation, electric vehicle service standards, among others.> As "Tecnológico de Monterrey" associate consultant, I performed more than one hundred audits related to "Service", "Parts" and "Aftersales" Nissan service quality program, in Mexico, Central and Southamerica. I was certified as PSX instructor (Project for Service eXpansion), and I followed up implementation in Peru and Colombia, achieving productivity and efficiency increases.> In Pepsico, I was leader auditor for suppliers, responsible for TEAM program (Threath Exposure and Assessment Management), as well as Pepsico Concentrate University trainer. > I have written several unpublished books, as "Quality basics for microentrepreneurs", "110 brief tips for entrepreneurs", "100 common hustles: How to take care of your business"; written articles for several newspapers and magazines in the columns "Calidad a Secas" (mght be translated as Just Quality), "Consult@ando a las Empresas" (Business consulting), "Competitividad hoy", (Competitiveness today).Academic specialities: Quality and Productivity Systems, Strategic planning.
General Motors De Mexico
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Aftersales ManagerGeneral Motors De Mexico Nov 2016 - PresentToluca Area, MexicoAftersales District Manager, with responsibilities over Customer Satisfaction Improvement, Retention topics, Parts sales, Continuous Service improvement, training and tools.
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Business Author, Youtuber, BloggerAlain Salomón Sánchez Téllez Nov 2015 - Dec 2021Toluca Y Alrededores, MéxicoPromoting my three books with in-house training [300+ KPI for business, schools, government and more, 250+ ideas for your business, Personal and family finances)]Publishing videos about business and finance topics
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Diploma Program InstructorUvm Toluca Jul 2016 - Dec 2017MetepecI collaborated with UVM on several diploma courses, as Human Resources, Managerial Skills, for several private compañies.
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Service ManagerHonda De México Apr 2015 - Oct 2015Headquarters, México D.F.My activities and contributions to Honda:> To increase loyalty and retention indexes, from 65 to 76%> Support increase in service campaigns application for Honda and Acura> Expansion of Body & Paint program, supporting 3 new dealers certification in September, and contributing for three additional dealers certification in the last quarter of 2015.> My own strong support for DMS program (accomplishing 80% in the first two stages).
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N Lac Aftersales, Service ManagerNissan Mexicana S.A. De C.V. Apr 2010 - Apr 2015Toluca Y Alrededores, México> Creation and follow up of Aftersales standards deployment for Latinamerica and Caribbean dealers, as well as National Sales Companies audits (service and parts standards).> Service training program deployment, achieving more than 70 service managers with completed level.> Service satisfaction index deployment and follow up (including survey homologation, different suppliers statistical interpretation, report consolidation) increasing from 64.2% to 85% since April 2011 to Oct 2014. As a result, Nissan achieved the best result in America's interbrand survey in 2014.> Translation and update of SSOG (Service Shop Operating Guide) and POG (Parts Operating Guide). These venerable manuals will improve NLAC service and parts managers performance. It took more than a year of hard work, but it's worth the effort. -
Owner And DirectorAsesoría Y Capacitación Pymes Oct 2004 - Mar 2010Toluca Y Alrededores, México> More than 30 training courses for approximately 500 people in 320 hours. Skills increase in topics to improve productivity. Asynchronous follow up of objectives set by participants.> Consulting process for two small firms in Toluca and competitive analysis (customer behavior, competence location, 5S analysis, items behavior, seasonality, etc.)> Hired by ‘Martínez de la Mora y Torres S.C.' for reengineering process in Tamaulipas State, developing a process mapping for Labour Ministry in 5 cities.
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Associate ConsultantItesm May 2006 - Apr 2009México> More than 100 audits for 'Service', 'Parts' and 'Aftersales' Nissan service quality program, including Mexico, Central and Southamerica.> Consultant for Parts managers certification training.> Improvement in dealer's service operating parameters (KPI), by attaching to Nissan N-SOS standard. As a result, Nissan achieved 2nd place in interbrand survey in 2008 (attaining plant's target).> Certified as PSX instructor (Project for Service eXpansion), and followed up implementation in Peru and Colombia, achieving productivity and efficiency increases. -
Technical Support, Concentrate PlantPepsico De México Jan 2001 - Nov 2004Atlacomulco, Mexico> Training and audit to Pepsico suppliers' processes (more than 30), as part of 'safe supply chain'. TEAM (Threat Exposure & Assessment Management) program deployment aligned to Pepsico's initiative, as well as HACCP.> ‘Concentrate University Trainer’ certification. Atlacomulco's plant was the very first plant to deploy training to all personnel.> Analytical chemist, trained sensory panelist. -
ManagerMultimedia De Mexico May 1994 - Oct 1998Toluca Area, MexicoI ran an small software company named Multimedia de México, and developed several interactive CD-ROMs (very innovative for that time); big sellers were "Personajes de México" (historic personalities of Mexican history) and "Thema" (an small science/technology guide).
Alain Salomon Sanchez Tellez Skills
Alain Salomon Sanchez Tellez Education Details
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Doctorate In Administrative Sciences -
Strategic Planning
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Quality And Productivity Systems
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Biochemical Engineering
Frequently Asked Questions about Alain Salomon Sanchez Tellez
What company does Alain Salomon Sanchez Tellez work for?
Alain Salomon Sanchez Tellez works for General Motors De Mexico
What is Alain Salomon Sanchez Tellez's role at the current company?
Alain Salomon Sanchez Tellez's current role is GM Aftersales Manager; PhD; Business improvement Youtuber and blogger; Sales & Scorecards evangelist, numismatic passionate.
What is Alain Salomon Sanchez Tellez's email address?
Alain Salomon Sanchez Tellez's email address is al****@****.net.mx
What schools did Alain Salomon Sanchez Tellez attend?
Alain Salomon Sanchez Tellez attended Ieu Universidad, Tecnológico De Monterrey, Tecnológico De Monterrey, Tecnológico De Monterrey.
What skills is Alain Salomon Sanchez Tellez known for?
Alain Salomon Sanchez Tellez has skills like Kaizen, Strategic Planning, Six Sigma, Customer Satisfaction, Continuous Improvement, Negotiation, Business Strategy, Quality Assurance, Team Leadership, Project Management, Process Improvement, Lean Manufacturing.
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