• Frontline telephone support group providing technical assistance with any of Stream Services products and services.• Analyse and work with customers to identify, investigate, diagnose, and solve technical problems encountered.• Responsible for maintaining positive customer relations and ensuring a high degree of customer satisfaction.• Strong technical knowledge and communication skills to support field technicians, and customers across Canada, United States, Russia, Albania and Mexico.• Responsible of dispatching field technician to the job site.• Products:* Auto Driller System (ADS)* Electronic Drilling Recorder (EDR)* IR Gas Detector* Pit Volume Totalizer (PVT)* Telecommunications (3G/4G Wireless & VSat - "Crown" Cellular Boosters)* Workstations (including Touch Screens)* SiteWatch 2* SiteWatch 2 App

- Operating Mud Pulse Telemetry tools and maintaining all necessary paperwork to create a comprehensive and complete well file.- Downhole MWD tool programming and tool communication.- Handling all associated MWD hardware and software in addition to being able to communicate electronically with all those required.- Managing well site survey equipment and prepare reports. - Checking the quality of obtained data. - Maintaining MWD equipment, field survey report, and represent Precision Drilling on location. - Ensuring the companies assets on location are maintained in good working order and are protected from damage.- Recording operational data and complete relevant job documentation as set out by operations department guidelines. - Providing external customers with relevant information regarding job progress, problems, solutions and accurate job.- Remote Gamma logging, survey and proactive troubleshooting.- Ensuring that all safety standards are met and maintained.

• Developed and designed the upcoming website (CMS)- calgary.theseed.ca | edmonton.theseed.ca |democrew.ca• Led Content Management System training for staff.• Provided SEO and analyctics optimization.• Simplified online donation process which in turn increasedonline donations by 10%• Created graphics for web and print.• Updated current website on a daily basis.• Led Digital Campaign sessions with the marketing team.• Designed custom email newsletters and tracked results.• Created web standards and procedures.

*** Webmaster ***• Developed and designed the website (CMS).• Managed 6 web sites (CMS: Joomla, Wordpress, Drupal) andensuring that they met organization goals and standards.• Ensured optimum web performance on an on-going basis.• Created documentation of web and network standardoperating procedures for the organization.• Implemented budget for website development, andmaintenance.• Led content management system (CMS) training for staff.• Provided social media marketing development, SEO,analyctics and traffic optimization; increasing website traffic by over 200% within 3 years.• Co-ordinated the work of staff members responsible ofupdating the website (Content Managers and Publishers).• Translated and posted content in English and French.*** Graphic Designer ***• Created graphic designs both electronic and in hard copy.*** IT Support ***• Selected desktop/laptop environment and webdevelopment tools.• Administrating the whole network system including theemail system (Microsoft SBS) and troubleshoot all desktopsand laptops of all the users within the domain and all theexternal staff outside of the domain.

 Creation and maintenance of a new website linked to commercial development. Administration and maintenance of the network. Ensured optimum web performance on an on-going basis. Provided troubleshooting assistance for the desktops within the network. Updated OS and additional software of all computers.