• Implementing Management Information Systems, including Sales Budget Plan, Cost Forecasting and Control, KPIs, Dashboards, and Real-Time Reporting using Power BI.• Directed group expansion projects: Relocation of the main restaurant (capacity up to 350 diners), opening of new 110-seat restaurant at Windsor, relaunching and expansion of minor restaurant increasing facilities by 2.5 times.• Successfully managed the acquisition of liquor licenses and oversaw the import of three containers of supplies and construction materials.• Developed a Progressive Web Application, and implemented Online Ordering and Delivery platforms, POS, Inventory control, CRM, and Cost Calculation systems, resulting in consistent business growth.

• Spearheaded the expansion of the company by opening 7 new mall locations, significantly boosting brand presence.• Managed a 20-member team, overseeing logistics, business strategies, market analysis, KPIs, incentives, and infrastructure.• Enhanced product offerings, streamlined processes, and improved infrastructure across 7 branches, managing over 70 products.• Led product assessments, on-site supplier negotiations, and import activities from China.

• Designed and managed the sales target allocation model, earning the HSBC Business Performance Management annual award.• Revamped sales force incentive schemes, balanced scorecard dashboards, and KPIs to align with business strategy.• Led new business initiatives approved by global HSBC and managed project proposals for annual budget allocation.• Automated reports and processes, enhancing budget allocation, incentive schemes, KPIs, and dashboards for decision-making.

• Led the migration of BITAL Bank collections to HSBC Global Collections, managing a team of 14 analysts.• Implemented SQL batch processing for overdue credit allocation among collection channels based on business rules.• Automated daily progress reports and incentive evaluations, certified by the Contact Center for collection channels and agents.