Create all Operational documents including procedures, and training documentation. Manage all internal and external inventories for office and client deployments.Work with Field techs in planning all remote installs, and vendor appointments.Coordinate with Senior Management to plan and deploy future system needs.Assist technicians in AV deployments at client locations.Serve as liaison between vendors / Manufacturers and internal teams.Work within Quickbooks and project management software (Podio / Teamwork) to manage incoming and outgoing payments, Invoicing, and purchase orders. Manage internal and externally hosted technology, including Servers, Printers, Desktops and Telecom

Manage internal and externally hosted technology, including Servers, Printers, Desktops and Telecom SystemsCreated all IT and operation documentation including usage, email, training process, and procedures. Day to day management of remote user systems.Manage internal and hosted backup for all servers and internal database applications.Coordinate with Senior Management to plan and deploy future system needs.Serve as liaison between internal production and outsourced EDI Company.Deployed new ERP systems that impacted profitability and business resource leverage; incorporated BI dashboard replacing manual input and reporting tying in warehouse and all offices mainstreaming day-to-day operations.

Responsible for internal / external project management and technical operations for all clients. Network / Server equipment recommendation and installs.Development of IT outsource solution timeline and planning. Day to day management of remote client systems.Define strategy and requirements for Disaster Recovery planning and implementation.Coordinate with client stakeholders to develop functional technical requirements.

Completed reorganization of IT department. Increased IT staff by 50%, while lowering spending resulting in increased ROI.Development of all corporate policies pertaining to technology procedures and protocol. Redesigned CoActive's primary data center and planned relocation from existing data center.Design and management of all phases of a Disaster Recovery solution including revolving backups strategies with internal and external backup procedures. Interoffice backups and consolidation of corporate data for a more secure solution.Standardized all computer installs (image based) and rollouts to meet internal policies and industry best practices.Improved internal communication infrastructure, centralized network administration, tightened security, and reduced communication costs by unifying data and voice networks across all U.S. officesRolled out corporate wide web based helpdesk to streamline IT support for all employees.Established vendor relationships, negotiated contracts, and increased credit lines for procurement of hardware, software and services with Apple, IBM, Dell, HP, Cisco, and Microsoft - significantly lowering total cost of ownership.Developed and fiscally responsible for IT Budget totaling a yearly average of $3 Million Dollars. Providing accurate cost and schedule projections of needed software, hardware and personnel resources, reducing overall spending by over $450,000.Spearheaded yearly SEC audits of Financial and IT systems. (In preparation for Sarbanes - Oxley).Created asset control and inventory management processes to track accountability, identification, location, and maintenance, contracts and lifecycle status.Tied 3 major office LANs with data and telecom access across remote corporate offices.Established standard practices and security measures to ensure effective and consistent information processing operations and to safeguard information resources.

AKA (The Mac Support Store, Inc)Responsible for the management of all in-house and 3rd party consultants to support a wide range of clients. Managed all initial new client meetings to determine needs and augmented solutions and outlined all upgrade paths for clients. Named primary technical contact for all major clients. Designed internal standards for all technicians to follow include tools, techniques, policies, and procedures. Responsible for client network, server and security application rollouts and maintenance.Designed fully redundant, fault tolerant networks and server systems Integrated Microsoft Exchange Server access for all Mac clients to include scheduling and corporate contact access.Evaluated potential sites for new disaster recovery facility for clients, internal staff and systems.Responsible for mail and file server architecture for all client networks.Responsible for all aspects of construction pertaining to technology including cable, data center build outs, data communications/carrier services and network implementation.Network administration and support for users and clients both on-site and remotely.Responsible for operations for all network infrastructure services at all client sites.Redesigned and implemented new, fully fault tolerant network infrastructures.Integration of OS X systems into a Microsoft Active Directory network.Planned and implemented rollout strategies of Mac OS 9 to Mac OS X for all clients.

Responsible for the management of all in-house and 3rd party consultants to support a wide range of clients. Managed all initial new client meetings to determine needs and augmented solutions and outlined all upgrade paths for clients. Named primary technical contact for all major clients. Designed internal standards for all technicians to follow include tools, techniques, policies, and procedures. Responsible for client network, server and security application rollouts and maintenance.Designed fully redundant, fault tolerant networks and server systems Integrated Microsoft Exchange Server access for all Mac clients to include scheduling and corporate contact access.Evaluated potential sites for new disaster recovery facility for clients, internal staff and systems.Responsible for mail and file server architecture for all client networks.Responsible for all aspects of construction pertaining to technology including cable, data center build outs, data communications/carrier services and network implementation.Network administration and support for users and clients both on-site and remotely.Responsible for operations for all network infrastructure services at all client sites.Redesigned and implemented new, fully fault tolerant network infrastructures.Integration of OS X systems into a Microsoft Active Directory network.Planned and implemented rollout strategies of Mac OS 9 to Mac OS X for all clients.

Responsible for the design, implementation, and testing of new client networks. Responsible of high-level analysis, investigation, and resolution of network related issues. Analyze and recommend new networking solutions for future use at all client facilities. Large Macintosh based rollout planning and design. Integration. Design of Apple based solutions into existing Windows based networksManaged all client upgrades from ISDN to T1 lines.Responsible for all aspects of the network services/infrastructure of internal / external hosting centers.Responsible for all client backup and procedure rollouts.Designed and implemented new networks at several 200+ node client offices.Research on products and new technologies, Suggesting improvements on existing products.Completed upgrade of all client infrastructures for Y2K and market decimalization.