Director of Operations and responsible for overseeing all Operations including the Cash & Carry of one of the Largest Importers, Suppliers and Distributors of World Foods to the wholesale & retail industry in the UK and over 30 countries across the world from its Custom built warehouse spanning 120,000 sq ft in East London.2021 see the business expanding its operation to multi site branching off the distribution side over to Rainham where a state of the art distribution depot opens late… Show more Director of Operations and responsible for overseeing all Operations including the Cash & Carry of one of the Largest Importers, Suppliers and Distributors of World Foods to the wholesale & retail industry in the UK and over 30 countries across the world from its Custom built warehouse spanning 120,000 sq ft in East London.2021 see the business expanding its operation to multi site branching off the distribution side over to Rainham where a state of the art distribution depot opens late 2021. As Operations Director I have total responsibility for the Cash and Carry operation, which is managed through a loyal team. Responsible for overseeing domestic buying, I work with the buying department to help plan and promote the business in every way possible. From promotions to special corporate events. I play a part in buying dealing directly with suppliers in the specialist frozen foods and imports.Also part of the NPD Committee I have a key role in the decision making of listing and producing new lines. I have input into packaging design and final approval. I have attended Own Label exhibitions internationally in search of new lines.The Warehouse offers over 9,000 lines across the 80,000 Sq Ft sales floor and can source a further 2000, in addition the 40,000 Sq Ft backstage area offers storage as we distribute across Europe and the Rest of The World at present.2015 saw the company take another huge step forward. I was given the opportunity to take the company through the accreditation process in order to achieve BRC certification for Storage and Distribution. Working with consultants I project managed the entire process in attaining the accreditation. In 2017 we achieved a Double A Rated Certification for our Warehouse and Distribution centre and have maintained that year after year. Show less

Responsible for a top 30 M&S Foodhall and 5 Areas of Hospitality including Delicatessen, In Store Bakery, M&S Cafe, Restaurant and Deli Bar delivering £20m per annum sales plan in the Premier/Major/High Street Division. Ensuring the team deliver upon the 5 measured KPI's comprising of Sales, Service, Standards(Legals), Costs and People. Comprehensive use of Trading Dashboard daily analysing commercial sales data. Along with SAP system analysing Daily Diagnostic reports and also… Show more Responsible for a top 30 M&S Foodhall and 5 Areas of Hospitality including Delicatessen, In Store Bakery, M&S Cafe, Restaurant and Deli Bar delivering £20m per annum sales plan in the Premier/Major/High Street Division. Ensuring the team deliver upon the 5 measured KPI's comprising of Sales, Service, Standards(Legals), Costs and People. Comprehensive use of Trading Dashboard daily analysing commercial sales data. Along with SAP system analysing Daily Diagnostic reports and also CSSM(Central Store Stock Management) System to commercially analyse shrinkage and stock file accuracy data.Communicating and Influencing at all levels including meetings with Head Of Hospitality for the business. Also sat on a steering group to improve waste recovery for the business and staffing efficiencies ensuring no compromise to the business.Daily use of Ceridian Hire People Systems for payroll administration and peoplesoft systems for performance management.People management comprising of Team of 8 Managers, 8 Section Co-ordinators and 130+ Colleagues. Show less

As Store General Manager had total reponsibility of store with Turnover in excess of £24m, housing a team of 180+ colleagues across Central London Stores.Stores had Full Market Street offering including Fishmongers, Butchers, Delicatessen Counter, Hot Food to Go and Pie Shop plus Scratch Bakery Depts. Also the every day departments including Produce, Fresh Chilled Foods and Grocery/Frozen BWS.Communcating and influencing at all Levels including the CEO and Group Retail Director… Show more As Store General Manager had total reponsibility of store with Turnover in excess of £24m, housing a team of 180+ colleagues across Central London Stores.Stores had Full Market Street offering including Fishmongers, Butchers, Delicatessen Counter, Hot Food to Go and Pie Shop plus Scratch Bakery Depts. Also the every day departments including Produce, Fresh Chilled Foods and Grocery/Frozen BWS.Communcating and influencing at all Levels including the CEO and Group Retail Director at Forums and listening groups.Comprehensive use of Peoplesoft V9 for staffing managing a team of 4 Senior Managers including a Store Deputy Manager, Personnel Manager and Assistant Deputy Managers. Use of Oracle Systems for e-Procurment.Was also a Deputy Store Manager in stores with £1.2M turnover per week. Had direct accountability for Petrol Service Station and team, Customer Service, Cafeteria, Pharmacy, Entertainment counter and Warehouse and Backstage.Also worked on special projects to bring the New World Foods Project to Morrisons with the Buyer and Space Planning Team in 2008/9. Acting as Liason to Head Office on Ranging and Branding for the business understanding regional differences. Show less

Responsible for the Foods Business and delivering a sales plan of £32m per annum through a team of managers.I had accounability for Reception and registrations including the Marketing team, Restaurant team, Tills and Service Front of House including Cash Office, Foodhall comprising of Ambient, BWS, Fresh/Frozen, Butchery, Bakery and Produce, Tobacco Kiosk, Garden Centre, Stock Control team, Goods Receiving team and Booking In.Working Closely with Head Office Teams developed key… Show more Responsible for the Foods Business and delivering a sales plan of £32m per annum through a team of managers.I had accounability for Reception and registrations including the Marketing team, Restaurant team, Tills and Service Front of House including Cash Office, Foodhall comprising of Ambient, BWS, Fresh/Frozen, Butchery, Bakery and Produce, Tobacco Kiosk, Garden Centre, Stock Control team, Goods Receiving team and Booking In.Working Closely with Head Office Teams developed key accounts and drove sales to a record of £37m per annum. Also Special Projects that introduced the first range of ethnic foods to Makro in 2004/5. Setting up meetings between Buyers for Makro and Suppliers of Ethnic Foods introducing Wanis LTD, Natco, and East End Foods to the business.Worked with all major suppliers and their Reps securing local funding for events and large volume deals including Deaggio, Proctor & Gamble, Johnson Diversy, Coca Cola, InBev, Carlsberg, McCurragh, Pepsico, Pernod Ricard and Reckitt & Benkiser.I also acted as a Business Development Manager visitting customers at their business where I could offer advice and ranging options to both retailers and Caterers alike. Helping them grow both sales and Profit. Show less

Key accountabilities included ensuring best availability across Ambient departments, warehouse disciplines, high levels of standards, weekly analysis and promotional planning/sales forecasting. Driving down back stock levels, increasing availability and the training of all staff. Thus increasing sales output in store. Daily communication with Store Manager and constant communication with Area Team and store staff help ensure the delivery of company objectives.