• Providing technical support to clients, troubleshooting issues with hardware, software, networks, and infrastructure, and implementing solutions to resolve problems promptly.• Monitoring and optimizing the performance of IT systems and infrastructure to ensure reliability, scalability, and efficiency.• Developing data management strategies, implementing backup and disaster recovery solutions, and ensuring the integrity, availability, and confidentiality of clients' data.• Providing training and knowledge transfer sessions to clients' staff to ensure they can effectively use and maintain IT systems and solutions.• Creating detailed documentation, including system configurations, technical specifications, and troubleshooting guides, to facilitate ongoing support and maintenance.• Keeping up-to-date with the latest trends, developments, and best practices in IT, including emerging technologies such as cloud computing, artificial intelligence, and cybersecurity.• Managing IT projects from initiation to completion, including planning, scheduling, resource allocation, and budget management, to ensure successful delivery within scope, time, and budget constraints.• Serving as a primary point of contact for clients, communicating project status updates, addressing concerns, and providing recommendations for continuous improvement.

• Operates independently as a consultant or collaborates within a consultancy firm, offering specialized marketing insights to clients. • Conducts extensive research on industries, markets, demographics, trends, and sales data associated with the client's products or services. • Scrutinizes competitor offerings, examining specifications, market share, pricing, and promotional materials.• Compiles comprehensive reports containing research findings and analyses, serving as the foundation for informed marketing strategies. • Delivers articulate written documents and verbal presentations tailored to each client, facilitating the development of new marketing plans and strategies. • Formulate recommendations for specific marketing approaches and budgets to attain the client's sales objectives.• Contributes to the innovation of new product and service offerings, aiming to expand market shares in new and existing markets. • Collaborates with marketing managers and directors to develop targeted branding, positioning, and marketing tools for each product or service. Adheres to the client's budget while producing impactful promotional materials and identifying advertising opportunities.• Monitors sales and feedback, making necessary adjustments to marketing strategies for optimal effectiveness. • Establishes and implements tracking methods to enable clients to assess performance trends over time.

• Quality control, monitor and test national & international VOIP carriers, 1 & 2 level assistance to the clients and suppliers, trouble ticket management & Off hours support.• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.• Worked directly with Network, Wholesale, IT, Provisioning and Assurance departments to achieve company's target.• Strictly adhered to EU telecommunication regulations and policies, ensuring best-possible safety and compliance practices.• Worked closely with Assurance Manager to maintain optimum levels of communication for the effective and efficient completion of daily tasks.• Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.• Used in-house developed softwares to productively manage high-volumes of incoming incidents and service requests.

• Carried out Business Process Management(BPM) optimisation to represent and govern organisations, data, documents and processes of companies that implements solutions at 360 using everyday work language to ensure compliance with relevant business process.• Maintained smooth operations through effective and efficient process design and implementation.• Analysed departmental documents for appropriate distribution and filing.• Carried out day-day-day process development and troubleshooting duties accurately and efficiently.