Tahmid Alam Email & Phone Number

New South Wales, Australia

• Provide 1st and 2nd level IT support using technologies such as Active Directory, MicrosoftSystem Centre Configuration Manger (SCCM)• Follow ITIL practices and Service Management functions such as Incident, Change andProblem Management to resolve queries and manage customer expectations.• Provide advanced technical support and troubleshooting for Workstations, Kitchen DisplayUnits, Printers, and EFTPOS devices for Craveable Brands (OPORTO, CHICKEN TREAT… Show more • Provide 1st and 2nd level IT support using technologies such as Active Directory, MicrosoftSystem Centre Configuration Manger (SCCM)• Follow ITIL practices and Service Management functions such as Incident, Change andProblem Management to resolve queries and manage customer expectations.• Provide advanced technical support and troubleshooting for Workstations, Kitchen DisplayUnits, Printers, and EFTPOS devices for Craveable Brands (OPORTO, CHICKEN TREAT, REDROOSTER).• Conduct remote troubleshooting using MSP (Kaseya), ensuring minimal downtime andefficient issue resolution.• Configure and manage Oracle EMC properties to align with client business needs.• Monitor system performance and implemented proactive improvements, escalatingcomplex issues to specialized teams when necessary.• Provide 2nd & 3rd level support for Local and remote users.• Analyze reoccurring issues and identifying solutions to reduce them.• Package and deploy applications• Manage end to end projects of desktop/server rollouts. Show less

Bangladesh

• Designed, developed, and maintained Android applications using Java and Android SDK.• Implemented new features and functionalities, stayed updated with the latest librariesand technologies.• Collaborated with cross-functional teams to ensure the delivery of high-quality appsthat meet user’s end.• Debug issues and resolve performance bottlenecks, crashes, and other application related problems.