Alan Vuong Email & Phone Number

Reston, Va, Us

• Developed inbound and outbound delivery processes with storage control such as unloading, deconsolidation, Value-Added Services (VAS) work center activities, and putaway. • Designed the process type determination, handling units, and packaging specifications to optimize warehouse efficiency and workflow. • Managed internal delivery processes, including ad-hoc movements, replenishment, and goods receipts without purchase orders. • Integrated the Enterprise Resource Planning (ERP) and Extended Warehouse Management (EWM) systems with respect to inbound and outbound delivery document mapping. • Defined enterprise organization units in Microsoft Excel and converting business needs to perform business processes. • Performed testing for inbound and outbound processes by setting up system configurations, material masters, purchase orders, and delivery processes to execute business transactions. • Monitored stock movements and warehouse activities and verified physical inventory in SAP EWM.

Reston, Va, Us

• Developed core services and RESTful APIs for the Social Media application using Spring MVC, Spring Data, and Java 8. • Implemented the Model-View-Controller (MVC) design pattern, core services, and Data Access Object (DAO) layers for the Messaging application using Javelin and Java 8. • Built the DAO layers for the Flight Tracker application by programming with Java 8 and using SQL to execute create, read, update, and delete (CRUD) operations in the database. • Mentored peers by teaching SQL and Javelin and assisted with debugging their applications.

Mclean, Virginia, Us

• Supported virtual desktops using AWS CloudFactory and Wyse Management Suite, as well as assisting users with network issues such as home internet, company hotspots, and VPN connectivity. • Repaired internal applications including SaaS and VoIP applications. • Provided technical support for hardware, software, and mobile applications, including setup and resolving issues, by viewing logs, documenting reproducible steps, and logging severity. • Supported multiple departments using Active Directory for password resets and account management, while also maintaining company security policies, following protocols, and implementing security best practices. • Prioritized SLAs, investigated reported issues, and escalated as needed to ensure prompt and satisfactory resolutions, especially during high-volume periods, while documenting troubleshooting steps and follow-ups using the Cherwell ticketing tool.

Minneapolis And St. Paul, Minnesota, Us

• Gathered system requirements needed for configuring the desktop systems and their network connections, while using System Center Configuration Manager (SCCM) to configure, image, and test computers for readiness.• Managed user accounts, including setting access permissions using Active Directory.• Troubleshooted and resolved application issues via Remote Desktop Connection.• Performed repairs on hardware, software, peripherals, and printers to ensure system functionality, coordinated with vendors to address technical issues, and requested replacement parts for computers.• Documented incoming requests while ensuring adherence to company policy and obtaining management permission as necessary.

Us

• Resolved technical issues with the self-checkout machine.• Handled customer transactions via cash, credit, and Apple Pay while providing exceptional customer service by addressing product and policy inquiries. • Established a friendly atmosphere with customers to ensure their repeating business and upholding the company’s reputation.• Performed shelf restocking with incoming or returned merchandise.• Trained new hires and advised on best practices for cashier duties.

Bachelor'S Degree, Computer Science

Associate Of Science - As, Computer Science