Alan Abdo Email & Phone Number

Sydney, Australia

Senior manager driving end to end reporting transformation at AMP Bank. My responsibility includes leading the bank towards a Self-Service model exposing end users to conformed data to manage their own reporting. This is supported by a new data model that integrates our new Bank Data Warehouse with Power BI as our data visualisation platform.The.

Barangaroo, New South Wales, Australia

Senior manager driving strategy and execution to a major transformation program dealing to the separation of the Financial Advice from BTFG. My responsibility was to work across the program to provide thought leadership to different program streams/verticals to execute key project milestones such as decisioning on the timing of our market announcement.

Barangaroo, New South Wales, Australia

Core responsibility to the role was the creation and ownership of the operational risk profile for a business unit involving a national team of BDMs. This included working with business partners to establish the risk and control framework for the business as well as managing remediation responsibilities through the incident management process. Other risk.

Barangaroo, New South Wales, Australia

My role was to manage operations for a national distribution team of 40+ BDMs and optimise performance reporting and on the ground activity. In addition, I was responsible for the business forum outputs that involved weekly, monthly and quarterly key stakeholder meetings across 4 retail banking brands as well as divisional BT forums

275 Kent St Westpac Place

Working for the executive team for BTFG’s Super, Digital and Marketing business unit my role was to establish, coordinate and manage business reporting to stakeholders across BTFG with a primary focus on Retail and Corporate Super performance. Reporting metrics included front-book sales performance, funds under management, revenue and redemption reporting.

Key responsibility for the role was to identify, lead and implement process improvement initiatives for a 300+ FTE customer service centre. In addition, I was responsible for all legislative, product or process enhancements that impacted service areas with particular focus on the Asgard solutions set and managing the change delivered to phone operators..

Specialising in the documenting of end to end process enhancements and financial modeling of small business cases (<$200k)

Chifley, New South Wales, Australia

Responsible for staff development and advocacy within a wealth Contact Centre environment. This included building technical and service skills with context to superannuation and investments.