Responsible for 35+ automotive dealership accounts within southern New England.Recruit, hire, and train all staff to meet the needs of the market and growth.Review and coach all employees based on weekly ride-a-longs and observations.Monitor Profit and Loss statements weekly which includes processing of payroll.Meet and exceed financial expectations outlined in budgets and year over year goals.Maintain and monitor proper use of company assets, equipment, and fleet vehicles.Monthly dealer visits with individualized customer support for clients as issues arise.Cold calling and sales to on board more customers in which to drive responsible growth.

NMLS ID# 1578108Mortgage loan origination.Neighborhood Lending Certified.Connecticut Market 2017 and 2018 “Delivering One Company Award” recipient.Frequently enlisted as a peer trainer and resource.Top 5 Loan Officer in CT and Northern NY for total applications and revenue in 2019.

Responsible for loan origination and approvals for Alfa Romeo, Cadillac, Fiat, Jaguar, and VW.Work with all financial partners to provide accurate loan applications and resolve funding delays in a timely manner.Process all Federal,State, Dealer, and DMV paperwork.Present and sell all dealer back-end solutions. IE. Warranties, Gap, Vehicle Maintenance, etc.

Responsible maintaining Shrink and Safety in a $13 million/year retail store. Finished 30% under budget for store wide shrink during the fiscal year.Areas of responsibility include: Managing internal and external shrink as caused by dishonesty, fraud, and theft as well as working with local law enforcement and prosecutors. Managing incoming inventory and departing merchandise for vendor credits. Meeting OSHA regulations for workplace, food safety, and chemical handling. Managing Workman’s Comp and General Liability claims and investigations.

#1 Maserati salesperson in the northeast with the release of Ghibli and Quattroporte.Launched Bentley Continental V8 & Flying Spur redesign, Lamborghini Huracan & Aventador Roadster, Maserati Ghibli & Quattroporte redesign, and Rolls Royce Wraith.

Senior Manager at the North Attleboro, MA store. Worked cross-functionally to break down silos between departments and work groups.Effectively managed the Operations team while building and maintaining relationships with external vendors. Successfully drove execution through use of the Lean Six Sigma platform.Responsible for all facility operations; including grounds & maintenance, state inspection programs; environmental, health, & safety; OSHA requirements, and loss prevention. Established Kanban system for supply and inventory needs. Passed inventory, facility, and ethics & compliance (Sarbanes Oxley) audits with exceptional scores at both locations.Achieved the #1 ranking out of 118 stores for customer satisfaction based on feedback from the Customer Response Tracking System as measured by the Voice of the Customer (VoC) report.Through outstanding leadership achieved the 99th percentile in the company for employee engagement, as measured by Compass (Gallup poll), with a score of 4.88 out of 5.00.

Effectively managed 55+ Technicians, Detailers, Inventory Associates, Parts Associates, and Service Advisors. This includes extensive mentoring of each associate and department leads.Responsible for maintaining superior production through a Flow (assembly line) environment while meeting strict weekly production targets.Developed standard work and operating guidelines for the production line using Lean Six Sigma principles to drive efficiency while eliminating waste. Established Production Control Boards and Andon Flags as visual management tools in each department for instant awareness of non standard conditions. Implemented countermeasures as needed to address the root cause of performance gaps.Planned and executed several Kaizen events utilizing five step problem solving (MAVDI) to identify opportunities in performance and quality. Through disciplined management and successful team building moved the operations team from a level of 3.68 to 4.67 for employee engagement, as measured by Compass (Gallup poll). Accomplished after replacing the prior manager. This improved the score from a well below company average score to a well above average score.

Managed 35+ full and part time Sales Consultants.Managed the E-Commerce office and through problem solving (MAVDI five step process), action plans, and follow up increased the close rate of Sales Consultants by 45% in a three month span.Responsibilities included: Providing world class customer service, interviewing applicants, training/ mentoring, employee performance management, and sales management. Assisted in day to day sales and operations of $90+ million/year facility. Opening and closing of facility, driving sales (E-Commerce and floor leads), assisting with financing, and fraud prevention.

Gold Club Sales Consultant in the 1st fiscal year with the company for being in the top 10% of the national sales force based on exceptional sales figures.Promoted to Assistant Store Manager due to superior motivational, leadership, and sales skills.Promoted to General Store Manager due to store sales performance, training, store based marketing, and merchandising excellence.Responsibilities included: Recruiting, training, and performance management of associates. Day to day operations including; providing world class customer service, asset protection, managing profit and loss, store operating income, and payroll management including scheduling. Store marketing; including local and business to business advertising, running events and promotions exclusive to the store to draw new business. Innovatively merchandised the store to attract new business to key products.