Alan Aley Email & Phone Number

Home Based

Self-employed consultant, selling Merchant Card payment processing solutions to Small / Medium size businesses.

Coventry, United Kingdom

Advising on the design and the selling of replacement doors and windows to the general public.

Canary Wharf

Undertake business analysis on behalf of Cognizant's Banking Clients

Canary Wharf

Whilst waiting for my next assignment I undertook a number of internal courses designed to enhance my BA / Consultancy skills.

London, United Kingdom

A 6 month contract to assist the Lloyds Banking Group implement the ‘Future Clearing Model’ for their cheque clearing processes:• Elicited and documented 300+ over-arching mid and low level Non-Functional Requirements utilising Rational Requirements Composer.• Assisted the LBG Digital Team and Jack Henry obtain and analyse digital cheque images for use on their new digital cheque processing application. • Undertook BIA analysis on all areas impacted by FCM changes.• Provided SME… Show more A 6 month contract to assist the Lloyds Banking Group implement the ‘Future Clearing Model’ for their cheque clearing processes:• Elicited and documented 300+ over-arching mid and low level Non-Functional Requirements utilising Rational Requirements Composer.• Assisted the LBG Digital Team and Jack Henry obtain and analyse digital cheque images for use on their new digital cheque processing application. • Undertook BIA analysis on all areas impacted by FCM changes.• Provided SME knowledge of current cheque clearing processes and potential improvements to the Business and IT work-streams involved with the FCM programme. Show less

London, United Kingdom

A short term contract in which I had to elicit and document IT & Business requirements enabling an Electronic Payments Team relocate to a new site.

• Reviewing changes raised by iPSL Clients; Barclays, Lloyds, HSBC, Santander, Nationwide, HBOS, Co-op and National Australia Group.• Reviewing internal changes raised by the various departments within iPSL.• Ensuring that any changes implemented do not compromise the integrity of iPSL or put at risk any Client or Operational Service Level Agreement.• Ensure that all changes meet the required standard, as defined by the ITIL framework• Evaluating 3rd Party, Client and In-house… Show more • Reviewing changes raised by iPSL Clients; Barclays, Lloyds, HSBC, Santander, Nationwide, HBOS, Co-op and National Australia Group.• Reviewing internal changes raised by the various departments within iPSL.• Ensuring that any changes implemented do not compromise the integrity of iPSL or put at risk any Client or Operational Service Level Agreement.• Ensure that all changes meet the required standard, as defined by the ITIL framework• Evaluating 3rd Party, Client and In-house design solutions to ensure reliability, efficiency and flexibility.• Analysed and evaluated proposed changes for practicality, efficiency & cost implications• Assisted with the Continual Service Improvement process to improve cost effectiveness• Managed the implementation of service improvements with zero operational ‘down-time’• Evaluating change including monitoring costs for the implementation and ongoing costs• Ensured achievement of exceptional Client Service via application of ‘Best Practice’• Monitored and evaluated the changes implemented against agreed operational SLAs• Ensured strict compliance with all relevant Regulation, Legislation and company policy• Instigated, maintained, managed & developed effective working relationships with Clients• Involved in a number of Continuous Service Improvement exercises across all iPSL sites using Six Sigma techniques. • Assisted with the review of process improvement ideas suggested by staff from all sites, to determine if ROI was viable and liaised with Clients to provide approval and agree costs for changes that we wanted to implement.• Regularly attended various Clients process improvement meetings to discuss potential changes to processes. Show less

• Reviewing all changes impacting the Day 1 & 2 processes in BPH, to ensure that all Business requirements are met.• Reviewing changes that impact the Day 3 & 4 processes within iPSL, to ensure that all Business requirements are met.• At least once a week would attend the daily CAB meetings to ensure that all changes were implemented in line with iPSL governance.• Attended bi-weekly Problem Review meetings to ensure that issues were getting dealt with in a timely… Show more • Reviewing all changes impacting the Day 1 & 2 processes in BPH, to ensure that all Business requirements are met.• Reviewing changes that impact the Day 3 & 4 processes within iPSL, to ensure that all Business requirements are met.• At least once a week would attend the daily CAB meetings to ensure that all changes were implemented in line with iPSL governance.• Attended bi-weekly Problem Review meetings to ensure that issues were getting dealt with in a timely manner.• Assisted Incident Management Team with a number of Level 1 incidents, to ensure a swift return to processing was accomplished with minimal impact to Client. Plus, attended Post Incident Reviews to determine what caused failure and ensure that ‘lessons learnt’ / fixes required were implemented.• Ensure that Client expectations are not only met, but exceeded in regards to Service Level Agreements.• Actively assist in ensuring that iPSL achieve all Service Level Code targets.• Actively reduce cost against budgetary requirements. • Ensure compliance with both ISAE 3402 and ISO9000 regulatory requirements• Review the Clearing processes for all Clients to continually seek ways to improve both cost and efficiency• Regular meetings with various Clients to ensure that any Operational issues had been resolved to their satisfaction. • Attending C&CCC meetings on behalf of iPSL Clients Show less

Managing 12 Supervisors, 200+ staff and ensuring that 3 Banks Cheque Clearing processes achieved all SLA targets.