Alan Alger Email and Phone Number

Journeyman Electrician, Door Technician

•IT Technical Professional - (Electrician experience is below) worked in all aspects of information technology, including: computer networks (routing , switching and security (firewalls)), server and desktop development, configuration and rollouts, VMware and Hyper V virtualization, wireless installations and configuration (including cabling and Mast and antenna mounting).•Backup and recovery utilizing windows backup, Symantec, Dell AppAssure and Veeam, Storage with Dell EqualLogic and QNAP.•Active Directory deployment and Microsoft Exchange in fault tolerant hybrid deployment with Office 365, Linux administration and mail migration from Linux to Microsoft Exchange. Structured cabling planning & installation. •Specialized in planning and implementation of various IT projects including new operating system upgrades, rollouts, AD migrations and network conversions.ELECTRICAL EXPERIENCE:•Worked as Electrical Apprentice on construction crews performing electrical / data work on various commercial renovations, industrial demolition, upgrades and rework projects. Including pulling and terminating cable. Certified Fiber Optic Technician

•Trained staff in the use of a large variety of applications, computers and wide variety of other technology related equipment, such as IP phones, wireless devices and other telecommunications equipment such as conferencing phones, mobile devices, PDAs, and projectors. •Managed projects and acted as facilitator and liaison between service providers like TELUS, BELL, AT&T, local management and Corporate IT in USA.•Support all aspects of the company's telecommunications and network infrastructure including all servers, switches, routers, firewalls, PBX, VMX, & Packet Shapers.•Installed, configured and supported Windows 7, Windows 2008 Servers and Hyper V virtual machines. Consolidated Active directory, Microsoft Exchange, SQL servers into virtualized environment utilizing VMWare and Microsoft Hyper-V.•Created RFPs and AFEs (authorization for expenditures) project proposals that ensured effective use of capital spending dollars that also provided a variety of options which included solid technical solutions that met FMC’s needs.•Designed, implemented & tested disaster recovery and Business Resumption plans. •Procured all IT related hardware and software including laptops, desktops, servers, switches, routers and telecommunications equipment such as PBX, IP handsets, video conferencing equipment & phones, cell phones, PDAs. •Prepared the yearly budget for all cost centers related to information technology and communications and performed the quarterly IT related budget tracking.•Troubleshoot all computer and network related issues and outages.•Repaired and resolved all issues by any means necessary; including software modification, reinstallation, or reconfiguration. •Worked as a member of the E&I department to update and maintain plant instrumentation systems and assisted in implementing new systems in conjunction with operations to achieve efficiencies in plant operations.•Installed Network Components and cabling to support plant systems and operations.

Developed policies and business procedures that supported the smooth operation of the computer store. Training of staff on our business systems as well as technical training: how to fix computers, troubleshoot virus and malware issues, setup of and networking of computers. Ordering of hardware and software, and customer service skills.

•Trained and supervised staff and the coordination of contractors.•Managed projects and acted as facilitator and liaison between clients and outside providers like ABC communications, Telus, Shaw and other service providers.•Coordinated and organized critical time sensitive activities (conversions) with outside vendors to ensure minimum system disruption and down time.•Designed and implemented Windows 2003 network solutions including active directory and MS Exchange 2003 to solve business and technology challenges.•Facilitated increased staff efficiency in working with network systems.•Evaluated RFPs and submit proposals that provide affordable technical solutions.•Designed, implemented & tested disaster recovery and network backup procedures.•Secured Network communications by developing and implementing security policies which included procedural changes and implementing a layered security model.

• All duties related to management of the enterprise network management.• Provided support services to the help desk calls for escalated system issues. • Implemented VLANs (Virtual LANs) for network segmentation using Cisco 6509 enterprise switch, Cisco CAT OS, IOS and create an IP addressing scheme. • Designed and implement a wide area network encompassing ten regional health care facilities for Northern Health in the Central Interior of British Columbia.• Built, configured, maintained and supported servers and workstations. • Setup and configured Symantec Enterprise Firewall (Raptor) for the organization.• Installed & supported five integrated and distributed Microsoft Exchange 5.5 Servers that made up the regional enterprise messaging system.

•Supported and maintained well over 500 networked PCs at three sites.•Provided face to face systems support for Prince George & Intercon Pulp Mills as well as to BC Chemicals Ltd.•Responded to and resolved various hardware, software and network problems. •Installed and configured networked PC systems and configure all required software including site specific custom applications.•Setup and configured scanners, printers and other peripheral computer equipment.•Participated as a key member of the Canfor Information Services team to plan and implement hardware and software rollouts, develop and document system setup procedures.•Supported and served a customer base of well over 1000 clients. •Successful Frame Relay, ISDN, ADSL Network Connections to the Internet using Microsoft Proxy Server and Microsoft Internet Information Server and firewalls.•Secured network implementations utilizing Cisco, Symantec & SonicWall firewalls.

•Responsible for information systems support in the northern part of British Columbia for the Ministry of Attorney General.•Interfaced with internal support groups and outside organizations, such as; Microsoft, 3Com, BC Tel, and various government ministry clients.•Supported part of a province-wide X.25 and TCP/IP data communications and a wide area network linking eight regional computing sites and 20+ LANs.•Provided training to users on various software packages including MS Office.•Installed and upgraded hardware and software components, such as: micro computers, printers, packaged software, network cards, memory boards and disk sub-systems.•Installed, connected and configured communications components, such as:modems, MUX's, Memotec PAD's, Ethernet hubs, and IP routers.•Provided supervision to junior support specialists within Northern BC.•Planned and implemented multiple Windows NT networks including integration with existing environments. Implementation included Microsoft Exchange servers, POP3/SMTP mail services, file security, RAS, UNIX printing, WINS, DHCP, Banyan Vines connectivity and lastly backup & disaster recovery systems.•Installed Local Area Networks including TCP/IP Printing at seven district centers for the Crown Counsel and Courts Services branches of the Provincial Government.•Provided ongoing NOS (Windows NT & Banyan Vines) support, upgrades, hardware and software consultation and troubleshooting for corporate and public clients.

•Provided technical advice and analysis for technology related projects in the north, including cost benefit analysis for pending technology projects.•Represented the Court Services Northern Region on various groups and committees associated with computer technology and automation.•Interfaced with other support groups and organizations for "operations" related problem resolution, maintenance of operations documentation.•Developed, implemented and provided training to staff for an automated Court Document Production System for all Court Registries in Northern British Columbia. •Provided training and supervision to CNC CO-OP students during their work term.•Setup the first LAN (Local Area Network) in the Northern Region for the Ministry of Attorney General (in the province of British Columbia).